Varsity Tutors Live Tutoring Reviews

n my recent experience with this service, I must say that it was far from satisfactory. I had decided to cancel my service, but the representative who attended to me insisted on giving me free hours, even though I made it clear that I wanted to cancel. After agreeing to the free hours, I was promised that I would not be charged after the free hours and that my service would be cancelled. However, I was charged, and when I called to get my money refunded, the representative named Jay was unprofessional and rude. He told me to go through my bank and cancel it, which was extremely frustrating.

To make matters worse, the tutors that were provided by this service were underprepared and slow. They couldn't do half the problems that were given to them, and it was clear that they did not have a good understanding of the material. Additionally, they have a terrible response rate to emails, which only adds to the frustration. It's really disappointing to see such a lack of professionalism and quality in a service that's supposed to be helping students succeed.

Overall, I would not recommend this service to anyone. It's a waste of time and money, and the quality of tutoring is very poor. I strongly suggest finding a different service that will actually provide you with quality help and support.

I called varsity tutor at the end of September to request few sessions for only a month for my son preparing for his SAT. They told me 7 sessions will cost $579 and I opted or the 7 sessions ( average of 2 sessions per week) since the examination will just a month away. I gave them my credit card information and they took the $579 out immediately. Getting a tutor for my son was my first challenge as the Tutor assigned to him confirm but DOES NOT show up for sessions. My son will sit in front of the computer for hours waiting and no one will show up and no apologies. I requested for another tutor and in all my son only got 5 sessions instead of 7. The worst part is they started taking out $579 every month when in actual fact, I told them how many sessions I needed. By the time I realized they had taken the money three times without my knowledge. I called them to ask why they did that when I explained in clear language what I wanted and they told me they cannot refund me the money. First, they frustrated the service I contracted them for and then taking money out of my account without me authorizing them. Varsity Tutor Refund my money.

My son was enrolled for one to one SAT prep. at Varsity Tutors and we had a very bad experience. First of all there is no plan what to teach the students. They just taught random topics and the tutors was changed in the middle of the program with no proper communication or handover between the tutors. The second tutor was not even aware of what was taught in the beginning and she was also not aware that she is the second tutor for the student who is already in the middle of the program. The management is least bothered about our concerns and not even bothered on what are the topics covered and what is the progress on that. The next issue is with Tutors who are also not interested to know the students needs. The prime focus was only making money and not on the quality of education. We had a worst experience with Varsity Tutors. So don’t waste money and time.

I have canceled service multiple times since August over the phone and everytime every new billing cycle they are automatically charging my account for services. There is no cancellation process on the portal customer do by themself and they are forced to call customer service and they don’t do their job and every month recurring charges keeps occurring and upon repeated calls they say I have requested extra hours I haven’t don’t anything since August but still ended up paying a lot and during last call even after stating issue multiple time and explicitly mentioned for my account not to be charged at all but again they charged $209
Looks like they intentionally not cancelling service and what they do we can’t see not we have ability to cancel service on our end.
This is fraud

This was the FIRST session for my daughter who wanted to use Varsity Tutors for enrichment to make sure she’s ready for her tests and if she’s uneasy to get help vs me taking her in early to see her teacher so she can continue to do well in AP Algebra. The tutor was a no show until we reached out via messaging on VarsityTutorsLiveTutoring , he came into the session and left and came in and left. Thirty minutes late he messages for her to join and he is now ready for the session. We declined because she went in instant tutor so she could get help. The instant tutor was able to help answer two questions but was unsure of a third algebra equation and my daughter knew it was incorrect to what the teacher had shown so they got off the session in order to not waste any more time. My daughter also said she could hear the instant tutor typing in when she was explaining the question. This was not a good experience at all.

I had a class for a month. The classes were just fine and You are automatically charged on your account. I made sure to let them know that I need classes for only a month but they charged me again for a second time and did not refund. I still took the classes for a second time just to make sure to use the hours. I made sure to call them and let them know that I do not need these services further. However, they kept insisting that I might in the future and paused my account instead of deleting it. They told me they would call me again to see if I needed any classes in march. No one called me instead I received a charge of $329 on my account (for nothing) even though I had not taken any classes nor did I intend to in the future. And they wouldn’t refund my money. I would not recommend any one going for Varsity Tutors as they are unclear with there billing process and are ok with charging their clients money for literally no reason.

I signed up for month to month service for my 11th grader even though I thought it was pricey at $579 per month.
I needed two tutors, one for arts and one for science. Arts tutor was good but the sciences one was not and had to get a replacement.
Read the terms of service carefully because the sales person will not tell you about some of the gotcha things of the service.
The service auto renews even on the month to month option. Hours expire monthly and they are unwilling be flexible on when you can use them. You cancel the service from VarsityTutorsLiveTutoring or website. When you call the sales person tries every trick in the book to keep you signed on even when you tell them you don’t need it. That was annoying!
Overall I would not use this service again. It’s expensive and doesn’t deliver the value equal to the cost. I would say it’s better to find a local tutor in your area.

I spoke with a representative and told them I did not want a subscription, I needed 1 - 4 hour session I could schedule and learn all the basics of Quickbooks. when I got the tutor, he said it would be better to learn it incrementally and wanted to hear more about my business to better understand how to help me. We spent an hour talking about my company and he gave me a website to go to for a Quickbooks tutorial. We spent the next session trying to figure out budgeting, but he had desktop and no knowledge of QB online. I tried to get another tutor to try to help me with an Excel problem I was having and couldn’t get a session without wifi even though I had full cell service. I gave up with some time left on credit and they charged me the next month because I didn’t cancel the subscription I said I didn’t want. All said, I spent over $700 and the only thing I learned is to pay better attention to subscriptions

I paid $500 for 15 hours of tutoring- reps on phone sounded very professional and tutoring sounded promising. We were paired up with one tutor, but she cancelled on us after our times didn’t work. A week later, we got a new tutor, but she never showed up for our first session. Our daughter spent 30 minutes waiting for the tutor on an empty screen. We called customer and IT support, but they were not helpful and only could tell us to use instant tutoring. We finally got connected to use instant tutoring, and the tutor asked my daughter to pull up her homework. She switched tabs to get her homework, and then was disconnected by Varsity. Not very impressed with the tutoring we have already paid for. Varsity took our money right away, but it has been two weeks and we have not yet gotten through with a tutor that has lasted longer than two minutes! Find another tutoring service, this will not work for actual academic problems.

The systems they have set up for charging clients seem intentionally set up to take more money than they have earned. Be very careful! Even after I pointed out where they clearly made the mistake that cost me hundreds of dollars. Instead of just crediting those hours to my account so that I could use them, they said they would. “
Reimburse me” it’s been at least a week or two and I have seen nothing. It’s just as I suspected. And now I’m still on the hook to pay the money for them to do absolutely nothing for me for the next three months because of misinformation when I was deciding to sign up.
The tutoring itself was fine. I liked the teacher. But I would never intentionally get involved with a company that behaves like that.

Hi ofc it’s a app apps have bugs it’s normal. I love VarsityTutorsLiveTutoring it’s very cool that you can write stuff on the screen and everything. It always has bugs which is okay, but then this update came and everything went left! It’s so bad it’s not funny. It has so many bugs and so many problems I honestly, think that this update just made it even worse. I never seen it this bad. I can’t even hear what my teacher is saying most of the time. My teacher can’t even hear me or sometimes can’t even see me. Sometimes my picture on the screen looks like hers like we have the same face if something! It is really bad, you guys really need to fix theses problems. Sometimes it don’t even let me join the session. Please read and fix thanks 😊

VarsityTutorsLiveTutoring is absolutely amazing. It allows you to sign up for day camps and group camps to join. It provides the recommended ages that would most likely fit a certain class, and it gives you a zoom link around 2 hours before the meeting, so that when the time comes, you can just click that and not have to type anything. (Most would call that being lazy, but it’s actually quite helpful!) I joined a fan fiction writing camp hosted by: Britt Sherman, that was many grades ahead of me. But, I actually learned to write much stronger fanfics because of this, and I even made a nice group of friends. The one problem is, people under the ages of 18 can’t host any group meetings or day camps on VarsityTutorsLiveTutoring . No matter how good they are at that subject. If Varsity tutors could make a place for children of the ages 13+ to host or cooperate meetings, that would be amazing! (Most of the classes are free during summer time, so try joining some now!)

I am a certified teacher who has had a nonprofit organization for 30 years and have desired to engage in a virtual/mobile academic program for the past 8 years. I have run a home day care for 7 years, been a foster parent to 15 children, taught Pre-K and Kindergarten for 8 years, run before/after school programs, summer camps, and have been a substitute teacher in 3 different school districts. I have been blessed to receive a grant to purchase a 24-passenger bus that has now become our Mobile Academic Program. I am grateful to have been selected to provide tutorial assistance to over 50 students from all across the country during the pandemic and afterwards.

My son was struggling with math and went through two well known tutoring companies prior to Varsity. He was still failing. I started researching online and I saw the great reviews. They were already conducting virtual tutoring from 2018. They have such a great system and very interactive. My son was failing Math in 2018 with two exams left for the semester. His tutor managed to not only get him to pass but score a 94 on his Final. They both worked a few times a week to accomplish this. We were so happy and again until I had this experience I wouldn’t believe it. I don’t have to drive anywhere and it’s recorded. My son is currently receiving tutoring for the SAT exam outstanding tutors.

Thank you so much Varsity Tutors
Rosa Ryan

My child is in a Japanese dual language program and has always really enjoyed the experience. However returning to school after Covid has been rough and she was very far behind. It reached the point where she became to anxious and sky to even try to participate in class. We turned to Varsity for help with tutoring and her tutor, Lucy has been grade. After a quarter , the 7 areas measured at report cards went from all “does not meet expectations “ to “ meeting” or “close to meeting “. More important , she likes speaking and practicing again and is excited about her improved abilities. Thanks so much !

I had taken the chemistry test two times and did not pass the test. I knew that I needed help and I needed a good tutor. When I first signed up for tutoring I received a tutor and I was looking for something a little different. So I reached out to varsity tutors advisors and they were helpful and assigned me to a new tutor. We worked so hard tougher. She motivated me, she helped me see problems that I couldn’t see myself when doing practice problems, and together I got a very good foundation for chemistry. She explained new concepts very well so I could take very good notes then apply those concepts.

This foundation help me pass my chemistry test and I’m official chemistry teacher. I HIGHLY RECOMMEND. I thank this service without them I may not have passed but I did and forever am grateful.

I signed my son up for Varsity Tutors to help improve on the English section of the ACT. In doing the practice exams with me at home, he was consistently scoring a 28 which brought down his overall score. We signed up for the 6 week program and could not be happier with the results. Varsity Tutors will ask questions about your child to help find a compatible tutor. Having that connection and finding the right tutor is key! They did a fantastic job in pairing up my son. Michael Bay was professional and knowledgeable. He would send me notes after each session, videos of the lessons and he came up with a strategy that was able to improve my sons English score to a 33 with a Composite score of 33!!! I highly recommend Varsity Tutors and will be back for the college essay help and tutoring for my other 3 kids. Thank you so much!!!

I can’t begin to verbalize how grateful I am for Varsity tutors. My son was tutoring to pass his EMT National registry. He had been losing confidence after 2 failed attempts prior to tutoring. The cadet program he is currently in only allows 3 attempts to pass or you cannot continue in the program. I learned about Varsity Tutors while researching online and it sounded like the perfect fit for his schedule since he was working full time. He connected with “Julia” his tutor immediately at his first session. She was so flexible with him working around her busy schedule as well as his. I slowly saw his confidence come back and he completed all of his recommended hours. We just learned yesterday that he passed his 3rd attempt of his National Registry EMT exam and it brought us to tears. Thank you to Varsity Tutors and a special shout out to Julia his awesome tutor. We will forever be grateful to you!

I was hesitant about Varsity at first because of the price, but if you’re struggling with a course I promise it is worth it. The tutoring work board is fantastic, someone with the company calls once or twice a week to check in and make sure everything is going okay, there are tutors available all the time to help even if it’s not your regular tutor, and if you have a problem they handle it in a timely manner. I honestly cannot say enough good things about Varsity Tutoring. Highly recommend from me, and if it isn’t for you they have a 30 day refund policy. Spend the money and pass your class. It’s worth it.

Before we enrolled with Varsity Tutors my daughter avoided school work, especially reading and writing. I tried to work with her myself on improving her English and reading, one on one. It was a struggle to get her motivated and we both would end up in frustrations. Since we have been working with our tutor, my daughter’s attitude is much more positive and looks forward to her tutoring sessions. Definitely worth the money. Our evenings are more spent on laughters than frustrations. Also everyone we have worked with at Varsity Tutors have been very helpful & awesome customer service.