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by Hhhhhhhhhhhzu

n my recent experience with this service, I must say that it was far from satisfactory. I had decided to cancel my service, but the representative who attended to me insisted on giving me free hours, even though I made it clear that I wanted to cancel. After agreeing to the free hours, I was promised that I would not be charged after the free hours and that my service would be cancelled. However, I was charged, and when I called to get my money refunded, the representative named Jay was unprofessional and rude. He told me to go through my bank and cancel it, which was extremely frustrating.

To make matters worse, the tutors that were provided by this service were underprepared and slow. They couldn't do half the problems that were given to them, and it was clear that they did not have a good understanding of the material. Additionally, they have a terrible response rate to emails, which only adds to the frustration. It's really disappointing to see such a lack of professionalism and quality in a service that's supposed to be helping students succeed.

Overall, I would not recommend this service to anyone. It's a waste of time and money, and the quality of tutoring is very poor. I strongly suggest finding a different service that will actually provide you with quality help and support.

by Slimzyme

I called varsity tutor at the end of September to request few sessions for only a month for my son preparing for his SAT. They told me 7 sessions will cost $579 and I opted or the 7 sessions ( average of 2 sessions per week) since the examination will just a month away. I gave them my credit card information and they took the $579 out immediately. Getting a tutor for my son was my first challenge as the Tutor assigned to him confirm but DOES NOT show up for sessions. My son will sit in front of the computer for hours waiting and no one will show up and no apologies. I requested for another tutor and in all my son only got 5 sessions instead of 7. The worst part is they started taking out $579 every month when in actual fact, I told them how many sessions I needed. By the time I realized they had taken the money three times without my knowledge. I called them to ask why they did that when I explained in clear language what I wanted and they told me they cannot refund me the money. First, they frustrated the service I contracted them for and then taking money out of my account without me authorizing them. Varsity Tutor Refund my money.

by ZainabZaheed

I had a class for a month. The classes were just fine and You are automatically charged on your account. I made sure to let them know that I need classes for only a month but they charged me again for a second time and did not refund. I still took the classes for a second time just to make sure to use the hours. I made sure to call them and let them know that I do not need these services further. However, they kept insisting that I might in the future and paused my account instead of deleting it. They told me they would call me again to see if I needed any classes in march. No one called me instead I received a charge of $329 on my account (for nothing) even though I had not taken any classes nor did I intend to in the future. And they wouldn’t refund my money. I would not recommend any one going for Varsity Tutors as they are unclear with there billing process and are ok with charging their clients money for literally no reason.