The experience in terms of finding a tutor was okay. But the issue with this app is that there is basically no customer service. Rude, professional agents, especially the ones who take care of online chatting for customer support. I would recommend no one link their banking information to the this app account, because I bet there will be some financial issues with the tutor, and this app would not do anything. They charge your PayPal account in the forms of ”automated payment, ” which makes it really hard to dispute. It is not a subscription service so there would be no need for them to charge you with automated payment. One of my tutors told me that this app takes a quite huge percentage from the payment also. I am pretty sure they do not invest that to improving customer service.
Do not use this app. There are other subscription services such as Chegg. I have had no issues with them, especially in terms of payment. this app is so worried that the customer contacts tutor directly to avoid their service fee, mandatory fees they take from the tutor. I understand that, but it cause so many confusion, meaningless wait time whenever there is a payment issue.