Contact Wyzant Support

by WyzantSucks

The experience in terms of finding a tutor was okay. But the issue with Wyzant is that there is basically no customer service. Rude, professional agents, especially the ones who take care of online chatting for customer support. I would recommend no one link their banking information to the Wyzant account, because I bet there will be some financial issues with the tutor, and Wyzant would not do anything. They charge your PayPal account in the forms of ”automated payment, ” which makes it really hard to dispute. It is not a subscription service so there would be no need for them to charge you with automated payment. One of my tutors told me that Wyzant takes a quite huge percentage from the payment also. I am pretty sure they do not invest that to improving customer service.

Do not use Wyzant. There are other subscription services such as Chegg. I have had no issues with them, especially in terms of payment. Wyzant is so worried that the customer contacts tutor directly to avoid their service fee, mandatory fees they take from the tutor. I understand that, but it cause so many confusion, meaningless wait time whenever there is a payment issue.

by :)macd

If I could give zero stars I would. I’ll try to keep this brief...I was looking for a Gmat tutor. I created an account. Built my profile. All seemed good. I messaged a local tutor that looked promising. I needed a tutor ASAP so I proved the tutor my phone number in the message and let them know I was interested in their services. I waited for a reply. No reply. I went back to the App and it is asking me for a credit card. Hmm that’s weird. They want to run my credit card... why??? I’ve used message and platform apps before but they never forced me to put in a credit card and then charge the credit card just to send messages and connect with users. I called support. They told me I need to put in a credit card to use their app because I’m not allowed to give my phone number out in messages. Why would I give my credit card over so easily to you? This app is bogus and they need to fix their new client adoption process. Zero stars and I’m not using them again. No one should. Call and friend and ask if they know a tutor. Also they charge 9% service fee. Way to high. See yah

by LoveBrittanyIN

They claim there is a great fit tutor guarantee, but even when the tutor leads you in a wrong direction putting you in a worse off place than you were when you started, even if the tutor straight up says they don’t know how to help you, Wyzant’s customer service never gets back to you. It may be worth the risk, just don’t expect them to follow through on their promise of crediting you, refunding you, or finding you someone to better help you. And especially don’t try the find me a tutor option, where you set a time and they find you a tutor. They set me up with tutors who literally never looked at what they were teaching. They told me they were doing a quick tutorial before the session. I told them it wouldn’t work, then I tried again and it rematched me with the same person. I told the person that this wouldn’t work for me, then the person went off on me for messaging them. The tutors don’t seem to know it’s an automatic match. I wish there were more options for this sort of service out there.