Contact Spot On Period Tracker Support

by DisappointedFinancialUser

Longtime user since the very first days of the app. Loved it previously, faithfully updated data and tracking, but now this new update is HORRENDOUS. First, you warned us late last year about the impending update—and then don’t update until three months later? Why?

And now I can’t customize anything. I can’t edit anything. I can’t correct the date of my birth control method (why would it ask me and not allow me to select the date? It used to do this!), so now it’s off. I can’t customize the displays on my calendar, so all I see are emojis with no legend whatsoever (what do they mean??). There’s a list of changes but no tutorial, and it’s not very helpful. If I try to edit birth control and period info in Settings it gives me a very dramatic “once you do this you cannot I do, are you sure?” message, so I’m afraid to click yes and of making things worse. So, so, very frustrated with this right now. It makes me want to delete it and forgo using it completely.

Planned Parenthood, I love you, but you completely ruined an app that wasn’t in need of changes. If it ain’t broke, don’t fix it. You’ve broken your app and it’s incredibly frustrating to try and use now. Please go back to the way it was. Please give us customizable displays and landing pages. Please let us edit data entries. Please don’t make this overly complicated. I don’t need videos or a chat feature. It’s a period tracker, not social media. Please fix this.

by Ciott17

I used to LOVE this app. I had been using it since 2017 to keep track of my birth control and periods. Before I started using this app, I had difficulty remembering when it was time to change my ring. The notification feature really helped with this.

However, recently the app has stopped sending me notifications. I don’t know why this is. I didn’t change anything in the app settings or in my phone’s notification settings. I have tried troubleshooting the problem in multiple ways: restarting my cell phone, disabling and reenabling notifications for the app, changing what time I am supposed to receive reminders. I’ve even tried deleting and reinstalling the app. Nothing has worked.

Before this issue, I loved this app. I had used it since 2017! I would have previously given it 5 stars. The overhaul made the app more awkward to use. However, it still functioned. Then in October, I stopped receiving notifications. The notification feature for periods and changing my ring is the reason I chose to use this app. For me, it’s now practically useless. In November I was late changing my ring, because the app failed to give me a notification. I’m grateful I’m on birth control for controlling painful periods, and not for pregnancy prevention. I would have been at risk for an accidental pregnancy. Please get notifications working again!!!!

by Avtomatkalashnikova

The new update on this is terrible. It used to be so easy to input data and view it, now it’s cumbersome. Worst of all, it never used to count spotting as your actual period (it shouldn’t!) but now it does. As soon as you say “spotting” it says “period started.” That is very frustrating for those of us who spot a lot but want to keep track of it completely separate from our period. I only gave it two stars instead of one because I hold out hope that one of these updates will fix this crap :(. I don’t want to lose 2 years of data because the app did a 180 in the wrong direction!

Update: My app crashed the other day, and I had to delete it and re install. No big deal, the info was backed up to my account-or so I thought. Turns out in September of last year my app crashed and logged me out without me knowing it. It didn’t tell me I had been logging since then “anonymously” so a year’s worth of data is completely gone. Customer service was as helpful as they could be…but the app is so trashed now, they can only do so much. This app has so many bugs, crashes all the time, and every update seems to only make it worse. Seriously the only reason I put up with the inconveniences before this was because I had so much data saved. Since that’s gone, I’ll be moving on to a different app. Disappointing.