Thrive app not working? crashes or has problems?

Thrive Status

Last Updated on 2025-02-10 by Compass Group Canada LTD

I have a problem with Thrive

Are you having issues? Select the issue you are having below and provide feedback to Thrive.

⚠️ Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Thrive Problems 🔥

- Needs a comments feature so you can leave custom instructions like hold the sauce, etc.

- Loaded and registered and only 4 choices came up, including two that were in the next city

- Of the two that were in my building, one had no menu or options and the second had very limited options, fewer than a quarter of what is at the actual site

- Poorly put together where you have to go to account to find the restaurant listings then to home to get to a menu

- No back options or return options

- Not intuitive at all

- Waste of time

- After this past update I can no longer complete orders

- Tried reinstalling the app and now it no longer lets me log in

- Won’t recognize my password

- Tried to see if perhaps there was an issue with my keychain but when asked to resend the password link it states email doesn’t exist

- If try to create a new account then it tells me the email address is in use

📋 3 Reported Issues:

Steve Anschuetz 2023-08-04

I keep getting the following messge when I open up my Thrive app: Searching for Devices Current memory Loading..... And it never loads. The App has already established a connection with my hearing aides. This app was working a few days ago quite well. I have reloaded the app a few times.

Lawrence Adair 2023-03-27

Unable to order from app. Gets to point of making payment, but hangs and times out and says to try again later. Attempted multiple times, tried logging off/on, but still doesn't work. Had previously worked throughout last week.

Glenn Langston 2022-06-02

I’m unable to open app. When I attempt to open, it opens and immediately closes. Other colleagues are able to access the app.

Showing 1-3 of 3 reported issues:

Have a Problem with Thrive: Workday Food Ordering? Report Issue

Common Thrive Problems & Solutions. Troubleshooting Guide

Table of Contents:

Thrive iPhone Issues and Solutions

Thrive iOS app crashes, not working, errors
Thrive iOS app network issues
Thrive on iOS has black/white screen

Thrive Android App Issues and Solutions

Thrive has errors/crashing/not working
Thrive server network connectivity issues
Thrive has black screen

⚠️ Troubleshoot | Fix Now in One Click

Thrive iPhone Issues and Solutions

How to fix Thrive app crashes or not working on Iphone (iOS):

Close and restart the Thrive app on iPhone
Update Thrive app to the Latest Version for iOS
Uninstall and reinstall Thrive iPhone app
Update your iPhone to the latest iOS version

Fix Thrive on iPhone unable to connect to server/internet connection issues::

To resolve Thrive network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Thrive Android App Issues and Solutions

Fix Thrive not working on Android, crashes, errors or is unresponsive:

Force Stop the Thrive App
1. On android, goto Settings » Thrive » click [Force Stop]

Update Thrive to the latest version on PlayStore

Clear Thrive App Cache and Data:
1. On android, goto Settings » Apps » Thrive » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Thrive.

Fix Thrive unable to contact server/ Thrive internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Thrive » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Thrive » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Thrive