Contact MotorTrend Watch Car Shows Support

by UX T-Rex

The app doesn’t cast from my iPhone XS Max to my Samsung TV. It plays for a second, then cuts out. I tried requesting a refund, as I’d shelled out the $24 for the annual subscription, and Motortrend Support refused to issue a refund, insisting I spend the time to video the issue on my phone and the TV after already providing a detailed step-by-step walkthrough of the behavior in my support request (the ask to video the issue, I’m afraid, would take some time to understand how to video both screens simultaneously, and I barely have time to write this review let alone compile videos for them). After the support ticket was constantly being put back on me and Support REFUSED after multiple clear requests to issue a refund, I ended up giving up. So now, I’m stuck with an app that DOES NOT WORK from a company who REFUSES to refund after clear documentation of my issue. Had they simply issued a refund, I would have been happy to pick this back up and resubscribe to a working app, but now, I’m paying them and they’re stalling by requesting time and effort from me before they will give me my money back for an app that I CANNOT USE 😡😢😞. I would love for you to fix the app, but I don’t have time to help you beyond the documentation I’ve already provided! So terribly disappointed. 😕💸💸💸💸

by Jovaughny

MT wouldnt refund me for me missing the deadline. I cancelled immediately after i got the 60$ charge. The havent ised this service for almost a whole year because 1. i wasnt happy with the app or the lack of content at the time. and 2. when i went to cancel the first time ( a month into my subscription ) it had said my account was no longer holding a subscription. I though nothing of it and forgot about it. THE PROBLEM is that by default it was set to automatic renewal which is BS. They sent one email that i overlooked because i get “Motor Trend Newsletter” several times a day on top of other emails. no second notice email the day before or anything like that. They seemed pretty set on not refunding me and faulting me becaise i missed it. i also requested the cancellation an hour or so after i was charged (3am my time ) i could understand if it was a week or a month but no, a few hours ( because i was sleeping at the time it charged me ) they wont refund me. not worth it. ive never had a company act like this of refunding. seems like they want all the money they can get. Great job Motor Trend!

by Fennix12

App is useless on my Sony smart tv you cannot use the up or down arrows in app to select log in, the tv recognizes that I am pushing the button but the app will not move left right or up and down so you cannot select anything to use the app. I am canceling my subscription since I cannot select login to watch anything. This issue has been going on for several months and does not work after the last patch on the app, pretty lame since every other app works just fine

That’s a terrible response from the developer, instead of offering a solution you tell me I wrote my review in the wrong place....... an app should work on all platforms not just iOS if you only offer iOS support for technical issues then it should only be available on iOS if you can offer me a solution then I will change my review I pay the subscription through my phone so I don’t see how it is any different but I guess I will also leave my review in the google play store as well