Contact Flo Period Pregnancy Tracker Support

by Kathynicole

I originally downloaded this app to track my period and my symptoms. I do still like it for that, but I also really loved when more features were added such as giving helpful bits of info about the whole cycle. This info wasn’t always that helpful for me because most of it I knew already, but I do think it’s helpful for younger people. I didn’t learn much about the menstruation cycle in school, and I just can’t imagine much has changed. It was also helpful that they gave you tips seemingly based on the symptoms you plugged in. However today I went to log my symptoms and noticed they added in stories on why we get cramps, etc., but they are all only available to premium users. And when I went to the screen that used to have helpful articles, mostly all of the information is locked for premium users. This is all information that should be provided for free. Now kids are still going to have to wade through inaccurate information on the internet because apps like this are charging for the most basic information. I understand that you need money to survive, but information menstruation shouldn’t only be available to people with money. Also you would think they could get a moderator for the chat rooms or a professional to help answer questions, but no. So the chat rooms and answers are inaccurate and overrun with teens who don’t know anything because apparently female anatomy is only available to people with money. It’s such a shame.

by GeekyGirl007

There should really be a way to turn off virtual assist and my daily insights. Some of us came to this app because it was clean and simple, all these new updates and features are ruining that. It’s getting more and more intrusive and cluttered with every update. I don’t need or want all this crap on my screen. If I could toggle it off it’d be great but they give you no options, just shove all this stuff in your face. Why can’t anything be simple? Why do we need advanced AI and health stories on the front page? We don’t! Just a simple app that tracks and predicts our cycles and does it well. Please get rid off all this extra junk or at least give those of us who don’t want it a way to toggle it off. I hate this app now and will be finding a new one. To the developers- please don’t ask me to contact you for a solution. It seems to be your canned answer to every negative review and I will not be contacting you. If there is a solution to this issue or you have future plans to fix this issue, please just let me know here so the whole community can see it too. Nothing is going to be fixed in this situation by me contacting you. You used to have amazing customer service and really care about your users needs. Not anymore, there hasn’t been a genuine reply to any users feedback in a long time. This use to be a great app with caring devs behind it, but I can’t say that is true anymore sadly. Zero stars.

by Kennaliz122

I downloaded Flo when I was a sophomore in high school (now a sophomore in college) and I really enjoyed the app. Back then, the calendar of the app and it’s prediction capabilities were most appealing to me. All of the added perks that came along with Flo such as tracking your symptoms and the available informational articles were something that I enjoyed greatly. There were even little surveys that you could take that I enjoyed doing in my free time!
Now, it seems that the creators of the app care more for those who upgrade to the premium version than those who use it for free. While it is expected to have some in app purchases that accompany programs such as these, it is very disheartening to see that you can access virtually nothing without subscribing. While I do still only use the app as a way to track the regularity of my period, I feel that I would be inclined to use it more often if I knew there were more things that I could access that were free.
I also find it particularly annoying when I am using the automated messaging feature about something I am curious about with my cycle, I’m led on to believe I am going to get some answers. Instead I am given the go-around and can’t access the information without being pressured in to subscribing.
I really enjoyed this app when I first downloaded it, but I am now disappointed in the fact that there is visually nothing that can be accessed unless you subscribe :/