Weave - Text, Call & Schedule Reviews

We signed up for this app halfway through 2019 after my sister told me that it is a game changer. I was skeptical after having worked with Birdseye and Solution Reach. However, I was impressed at the deal we received as well as the month-to-month contract. We have never looked back. With COVID hitting less than a year after we signed up, this app helped us stay connected with our team and patients even when the office was closed in observance of CDC guidance. this app quickly pivoted adding things like Wellness Forms and Curbside Waiting Room instructions to the library of templates making the transition back to the office much smoother than we anticipated. The User interface is so easy to use and the accessibility is amazing. The whole team loves it. In addition, I’ve been so impressed with all the people at this app. I’ve been invited to give feedback and have had the opportunity to speak with the people who make changes to the software based on that feedback. I’ve seen at least 5 of my recommendations be implemented within a year. That’s crazy! If we could give 10 stars we would.

We absolutely LOVE our this app service!! From our office phones to the this app app!! It has made our lives sooooooo much easier!! I honestly don’t know how we survived without it!! It is so easy to access the schedule out of the office! We had a snow storm in our area and had to close the office and the this app app made it so easy! We sent out a mass text to all of our patients on that day and within minutes we had reached over 90% of our patients!! No one had to leave home in the bad weather to go cancel patients, it was absolutely wonderful!! Also through Weave we were able to set up a voicemail override letting anyone who called know that we were closed due to weather, So easy and convenient!! Also we have had power outages before in our area and with our office phones and computers being down we were able to hop on our cell phones and access everything through Weave to let patients know!! 100% would recommend this app! It is a great company and everyone I have ever dealt with has always been very nice and helpful!!!

this app has allowed us to have a greater degree of access and control in our practice which, as you can imagine, has been invaluable in the current landscape (pandemics, murder hornets, ice storms, etc.). We enjoyed it so much at our first office that we subscribed for it at our second. They are constantly innovating and offering new products and features. The features they rolled out when the pandemic struck (wellness forms, custom templates, etc.) are a great example. They’re always working to find ways to make our practice run more smoothly.

Like any technology, there are sometimes growing pains or minor technical difficulties, but this app has expanded its customer service department appropriately as they have grown, and the ability to reach a friendly and knowledgeable support technician in a reasonable amount of time remains one of the best things about their services.

I would definitely recommend this app to anyone who wants more remote access and greater functionality in their practice.

Your platform has serious issues with functionality. Customer support is non existent. We have complained for months about the same basic issues and have not had any resolution. We can't even get someone to respond to our requests for help.

The complaints are always the same. It takes tens of seconds to transfer and pick up calls it takes tens of seconds to dial out, every other call gets dropped for no reason. And yes we have symmetric 500Mb fiber service from AT&T that has NEVER gone down in the last 10 years, even for a second. The system has great features. Even though it doesn't interface directly with our Practice management system it is still very helpful when it works. However, it is unworkable for a busy practice with multiple lines. The idea is excellent but the execution is very poor. We want to like your system a lot but you are making it very difficult to do.

We would are willing to change our view of this 5 but only some of the most basic functions expected from a mission critical application are made to work. So far, our pleas are falling on deaf ears and we are currently actively looking for an alternative solution

We started with this app July 1st 2019, we are a large practice, 6 doctors, 30+ staff and to say, we do underestimated our phone traffic before this app, would be a simple understatement. The first 4 hours live we had 300 calls! ( you can track your call volume, calls received, calls missed, what employees are actually answering calls) The fact that all calls are recorded has also helped with training of staff to help maintain the quality we want. this app is constantly upgrading to offer new services and features to keep you in business, during the recent At&t outage, we were still able to communicate via text with patients thru our cell phones even though our internet was down. this app is the future of Patient care. Main thing you need is to make sure you have a stable internet connection with tremendous upload speed or this app will not be able to work correctly!

Weave definitely has its good points but of course still has its glitches and room for improvement. We use it in our optometry practice to communicate with patients and each other.

Some things our office loves:
Easy texting
Automated texting
Inter-office chat (much better since the recent update that lists new messages first)
Phone trees
It is easy to set voicemail overrides whenever needed
Listening to voicemail on the computer
Multiple lines for incoming calls on the phones

Some things that could use improvement:
Inter-office chat has some kinks such as not being able to mark a chat notice as read from the notification
Incoming texts recently changed and are harder to navigate
Glitches such as texts not going out or coming in on time (rare but can be very frustrating)
Individual voicemail boxes would be super helpful
Wish we could manage our own phone tree!!
Chat wait times can vary widely so you never know how long you’re going to wait for help

We are definitely not using Weave to its full potential and are still learning about some of the things that it can do. It has way more features that we have yet to utilize that I’m sure would enhance our experience. But overall, it’s useful and helpful to our practice. I recommend giving it a try!

There were growing pains with this service to be honest! The salesman started ignoring me after a while with our questions after we signed up and paid for a year in advance. The on boarder started ignoring my messages as well. The customer service # takes forever to get in touch with someone with technical issues. BUT overall, Weave is great. Texting, confirmation of appointments and the ability to reach patients while out of the office is great but my personal customer service experience was subpar and this app is already aware of our issues because we told them we would discontinue their services and go with another provider.

I’ve been a this app user for a while and it has been absolutely amazing! I am able to see my schedule when I’m away from a computer, call patients using the office number and manage appointments and messages. I can also request reviews by sending a pre-populate text to patients and take payments. They have recently upgraded their messaging and it is sooo much more organized. Being able to quickly sift through messages that need action saves so much time and energy. And being able to mark certain types of messages as read makes looking at the messages not such a tedious task. There are so many more great features. The price point is on the higher side, but with the value and features you get, it’s so worth it!

this app was very useful and helpful during the pandemic lockdown and on snow days. I was able to mass text my patients and reschedule appointments easily. It reduces no shows with reminder texts 1 week, 2 days and 2 hrs before the patient appointment. Patients can opt out any time. But when people won’t pick up their phones because of too many robo spam calls or they have 10,000 emails they don’t read, texting is the fastest and most efficient option. I’m also able to see my schedule easily and receive and read efaxes. I’m also able to use Weave to call patients without giving out my cell phone number—only the office number shows. Calls to the office can also be transferred to my phone.

We implemented this app about one month before Covid shut us down. It was an absolute practice-saver at the time, but has seriously grown our practice and strengthened our ability to communicate with our patients and parents since then. A few of us have Weave on our phones, so can immediately respond via text to new patients, patient emergencies or questions during closed hours. We can also screen & defer non-emergency calls or texts until our next business day. Patients can text to pay. There is so much more to this solution than could be mentioned in this review. If you are looking for a communication solution that exceeds expectations of all generations of patients, this has it all!

I love the this app Mobile app! I use it in and outside of the office. I can check voicemails, text messages and the office schedule from my cellphone at all times. Our office is located in Maryland and with the winter season, sometimes we have to make office closures at the last minute. this app makes this process so easy with their bulk messaging option. We can message all of our patients within seconds!

I dread listening to voicemails and it’s so frustrating having to relisten to voicemails because you didn’t hear something or they said their callback number too fast. Weave allows you to rewind the voicemail so you can easily rehear anything you might miss.

You can place calls from the mobile app and it will come from the office phone number. I love this if I need to call someone but I need to be able to move around while on the phone.

All of our staff have the mobile app so they can keep tabs on any last minute changes in their schedule.

I love this app and the mobile app. They are always improving and creating new things that make my life easier and more productive. You will not be disappointed!

I am a part of a very small dental office. We only have three employees, dentist, assistant, office manager. So it’s very helpful to have a reliable app that can let us be accessible to our patient’s when we’re not at the office or on the weekend. this app is easy to use and very convenient! I was worried about the fact that texting can sometimes come across as informal, but this app allows us to feel professional while using Weave . It is a little expensive, however, you pay for quality and service! The customer service and the ease and quality of this app is well worth it! This office is definitely going to be a happy customer for a long time!

1 star for Weave itself. Overall I’m happy with this app when I can use it from a physical phone or desktop. Weave itself often drops calls before I can answer them or drops a call right before it goes to voicemail when I am returning the call. This is with a good wifi connection. Recently Weave stopped forwarding calls to my phone. I have tried turning it on many times through Weave and from the desktop. Text messages sent from the mobile app also usually do not go through. I’ve emailed support about all of these issues and no fix is ever given, if they get back to me at all. All that has been said is “we have an update coming out. Hopefully that fixes it.” So far no update has fixed anything. If you’re hoping to be able to answer calls for your office remotely, it is not reliable whatsoever.

I manage a Veterinary hospital. We started using this app in September 2020. It’s very user friendly, and packed with all the must have features for your busy practice. Call and text options with Caller ID, the ability to change your office hours, voicemail greeting, and hold music with the convenience of not having to be stuck at the office to do so. We recently had a week of inclement weather and I was able to call clients, text clients, and update our voicemail daily all from my cell phone, while displaying my clinic phone number. I highly recommend.

Monique-Texas

I run the #1 dentist office in our area. Because of our wonderful service, we are also the busiest office. this app has streamlined our practice to make it so easy for anyone to work the front desk! Most of my communication with patients is through texting. I love texting someone and getting an instant reply, instead of waiting for a slow service to send the message and get a return reply. The phones work great, and everyone comments how fast the credit card system processes their payment. Did I mention text-to-pay??!! This feature has cut my statements down a third! Highly recommend this app!

Since the last 2 upgrades the this app app does not behave . The audio message stalls a lot. We have to use the phone to listen to the messages. Unable to open the voice message on the cell phone or the computer at the office. Reach the tech department and they do not give a reason why it does not work. I admit I have a lot of messages that I have not deleted. However, when I sign for this service leaving the messages was not and issue. I have this app for a year and it worked great until the last 2 updated. Text messages do not sync with the phone and the pop messages on the cell phone or the pc at the office . Weave in the pc crashes a lot and need to turn off and turn on again when it stalls .

Love that I can check my voicemail, calls and texts from Weave or desktop, it doesn’t matter where I am to have a pulse on the business. I especially love the voicemail override app which is essential when we are closed for an emergency, like snow! No more taping a sign to the front door, Weave is so convenient and way more professional than a note. Even love that I can change the auto text to match the override. My only suggestion would be to add the auto text edit feature to Weave (right now you need a computer for this part). Overall would recommend the this app service and app

this app works well most of the time. I haven’t had any problems with the phone app. It’s nice to be able to forward calls to remote staff.
this app itself has let us down on some occasions. It has been known to mess up patient notifications on several occasions. One day it just apparently sent everyone who had glasses on order notification that they were ready for pick up. We found out when a patient who had just ordered his was notified that they were ready. Others came in to pick up only to find out they weren’t in yet. 😖 That was just the most recent notification snafoo. It’s happened other times.

Having this app and Weave has been a fantastic upgrade to our dental office. The customer service team is amazing no matter who you talk to they can always answer your questions. Our patients have been very receptive to the texting feature especially when they are at work and can’t answer their phone. Also, during a blizzard we could quickly send a group text to let the patients know our snow plan and I could allow incoming calls from the office to push through to my cell phone and work from home. 5 Stars!!!!!

The this app mobile app has been a game changer for our practice. Being able to communicate with team members and patients when I am at home or on the go has been a godsend! The this app App has made our office so much more efficient and up to date on the latest technologies. The new features- Message Tagging has been so helpful to be able to send a message to a specific department and team members. I also love that I can mark messages as Read, Unread and can delete multiple messages. The this app App handles all my work needs while at home or wherever I go!! Highly recommend!!

A few days ago a new version offering iPhone 11 compatibility was pushed out which includes a horrible attempt at dark mode.

Both my iPhone XS Max and 11 Pro Max display the updated app in somewhat dark mode. What do I mean by somewhat? Well, the landing page is still all white with light blue icons and if you click into messages, phone, schedule, etc you get a white title bar that contrasts terribly with the black listing with dark grey text which is basically unreadable. The schedule is even worse with the clash of white and black background and foreground.

With this mediocre at best attempt at dark mode Weave has become completely useless and I have to decide between having dark mode enabled on my iPhone or using this app.

There are other bugs in Weave as well like when you try to change the office hours it insists on adding a lunch break even if there isn’t one scheduled for the business and you have to go in and do it multiple times until it works or you have to adjust it through the desktop app/portal.

Weave in general is very simple (which is not a bad thing) but could use an update to more modern graphics.

Please fix dark mode or disable it so we can continue to use Weave like before.

We love what this app says it can do
But these are our challenges
this app did not educate my office manager at the time and my IT company to get all the specs to make it work so transition was smooth
1. we have had major problems in getting other computers to work affecting
Speed
Image clarity
New patient presentation of photos was interrupted since photo images were distorted for a few minutes and it was hurtful to our eyes.
Drop or Not receiving phone calls in from patients .
Phones were not even ringing and after a pt wrote us a nasty email we couldn't even Believe how many phone calls we missed
2. affecting our income significantly. Plus we are out $$$$$$$
3. After we had Stewart and Dimitri IT company reset and change everything
Still doesn't work properly.
At this point we are at a loss
We wish this app would have a support team for initial install and troubleshooting all this foreseeable problems but we find that non existent. Good concept bad customer service.
Sincerely
Dr Cintron
Fort Lauderdale

I opened my new pediatric dentistry practice in January of 2017 and has had this app coupled with Open Dental from the start. Although at times Weave can be a little glitchy, I have not experienced any problems that would cause me to want to switch to another service provider. We’ve tried Solutionreach and Lighthouse 360 and are sticking with this app. It’s a great tool and we have enjoyed it very much.

Recent update is fantastic. The ability to turn on phone calls and receive them on my phone is so convenient when I’m traveling or on the road.

I like the abilities that the uphill supposed to have. However, the feature I wanted most was to be able to call the patients from my phone and look like it’s coming from my office. I cannot seem to get this feature to work. I have contacted this app and no one seems to be able to help me. Pretty disappointed. Hopefully someone will reach out to me so we can fix this.

The feature that allows you to call or receive calls fails often. It’s very frustrating trying to use Weave for calls. On the other hand, texting patients is great! Easy to use.

Weave has helped make my life 10x easier. Love this app and that I can see my schedule from wherever I’m at. Texting from the main office # is a plus too!

We converted over to this app for all the patient communication services it had to offer. Unfortunately when we upgraded our practice management software, this app quit working. Support has yet to do anything about it so now all we have is a telephone service that runs about $600/month.
Consider a different patient communication software.
Porter Singley and Crane Family Dentistry

ipad Pro 12.9 version does not work . please fix. it did work. now it doesnt. does it save anything in the cloud? i deleted Weave , but when reinstalled, it seems like the system knows the settings already. once you fix and it works, would be 5 stars. Get more developers to fix these bugs please!

The biggest feature I was most interested in is the ability to call patients from my phone using the this app app. Unfortunately this only works about 1 out of 20 times.

this app works great in my office, on Mac and PC, and on my iPhone X. It claims to work on an iPad, but hangs at a grey this app logo when I launch it, even after updating to the latest version. I use my iPad all day for EHR, so I’d love to have it work... please fix this!

It was a big deal for me to be able to receive phone calls on Weave and currently I cannot. Pretty disappointed

The ability to call patients from Weave would be great but the sound quality is terrible. No matter what you do the volume is too low to hear.

Ever since apple update i have no send button to reply to text messages to my patients.... iphone 7 very frustrating and still NOT fixed over a week now...very disappointing!!!

It’s annoying that I have to continually update Weave in order to use it.