Contact Fossil Smartwatches Support

by Incrediblyhannah

My fossil hybrid HR watch is gorgeous and I love that I get some smart watch utility with a normal-looking timepiece. However, it’s wild to me that I can’t get notifications from the Apple iOS reminders app. It’s not a supported app.

Additionally, I can’t get my text messages delivered to my watch unless my settings allow the full message to display on my phone screen when it’s locked (I just want to know that XYZ person texted me, I don’t want anyone who picks up my phone to be able to read the messages I have received.) it’s fine that I can’t read the full message on my phone if the setting is not to display on my phone, but to be unable to get any notification at all unless the message previews are turned on for my phone is ridiculous.

This lack of utility without compromising security is a real problem and if I’d known the app/system would struggle so much, I’m not sure i would have paid the >$200 for this watch.

by Johnathan125

I got the fossil Garrett hybrid as a Christmas gift! I’m a watch fanatic, as a first time user of a hybrid or smart watch of any kind I thought this was awesome! It held the “old” timeless look of the watch while having the moderen day functions of a smart watch. It worked for a month and I would get on the app a couple times a day and track my steps then in the morning track my sleep schedule. Then about a week ago the watch wouldn’t sync to the app, however I was still getting vibrations from notifications I have programed into the watch. The watch was still connected via Bluetooth to my phone but refused to sync with the app and after countless times talking to people on customer support they didn’t have a clue and would throw me around to “higher up professionals” to help with the issue, and still nothing but after some research come to find out that many people have/had this issue as far back as 2 years ago. Therefore this is an on going issue that has not been addressed. And I’m highly disappointed with fossil.

by Jun Yin

I have a hybrid smartwatch HR for a few month now. The watch works great and provides all functions that I just need including notifications, activity tracking, find my phone, and long battery life.

But recently the app stopped working. It is always stuck on about 90% syncing progress for a few minutes and crashes. I noticed longer syncing time a while ago but it could still get through to finish the sync. Now it cannot any more. The notifications still work but I can’t change the settings now, because while syncing, the app loses response on UI.

I think the sync function has at least two problems. First, the sync actually has almost done at 90% because I can see the data like steps has been updated on the UI. I don’t know why it crashes and cannot just finish there.

The second problem is that the sync operation should be implemented in the background, but not freeze the UI. I don’t care too much about the sync but sometimes I want to change settings. Now because the sync cannot be finished, nothing in the app works anymore. I hope the app can be updated to resolve these issues.