Contact THETA Support
Company Name: Ricoh Co., Ltd.
About: Using THETA+, you can crop and edit 360° images freely after shooting them.
Not
only you can view these images easily but also present creative and new
expressions conventional cameras cannot provide.
THETA Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit RICOH THETA Website
Privacy Policy: https://theta360.com/en/privacypolicy/
Developer: Ricoh Co., Ltd.
Can I trust THETA app?
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3 Most reported problems 😔💔
Can’t import images
by MGComo
You can only import images directly from the camera. I edit my images in Lightroom and then I will email myself an image I want to make a tiny planet to myself then save to my phone. However, I cannot import it into this app. Why? Apparently the developers never talked to photographers when making this. Very frustrating.
Great idea when it works.
by VisualSeed
This is probably one of the worst apps I have used that I wish would be rewritten because it is such a great idea. It’s slow, buggy, crashes and the UI is terrible, but it has so much promise if only it were taken seriously by its development team.
App freezes when trying to export
by Kevintstephens
This app is completely unusable. It freezes when trying to export every single time, no matter which option I choose to export.
Have a Problem with THETA+? Report Issue
Why should I report an Issue with THETA+?
- Pulling issues faced by users like you is a good way to draw attention of THETA+ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a THETA+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using THETA+.
