Contact Simply Piano Support
Company Name: JoyTunes
About: JoyTunes is reinventing the way to learn, play, and experience music, making it possible for anyone
to learn to play a musical instrument.
Headquarters: Tel Aviv, Tel Aviv, Israel.
Simply Piano Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Contact e-Mail: [email protected]
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Read 27 Customer Service Reviews 😭😔💔
I was attempting to sign into a new app to start your program. You have made it too hard to get a pass key. I canceled trying.
Yesterday was the last day of my free trial and I thought I successfully unsubscribed, but was billed $180. I would like my money back and to properly be unsubscribed. Thank you!
It carged me 119.99 buck on the first week and I need my refund now
Por favor, yo no uso esta aplicacion desde hace 1 ano. No quiero renovar la inscripcion. Si me descuentan de mi tarjeta la inscripcion de este ano los demandarè. El ano pasado fue una estafa porque yo hice una inscripcion por un mes y me cobrarpon el ano. Este ano me llego un correo que estan tratando de cobrar de mi tarjeta otro ano mas sin mi consentimiento, sin pedirme la prorroga. El ano pasado me han estafado un ano pero una vez mas NO. Por favor cancelen mi inscripcion o los demando y lo informaré al BBB
Need refund double charged for months.
This is a scam it said trial was $12.99 a month and my card was charged $149.99 yesterday evening, refund me 100% or i will be reporting you to the BBB, and the playstore.
Please cancel my subscription and stop charging me immediately! I haven't been using SimplyPiano for more than a year
£71.99 has been taken from my account today without my authorisation/approval. I need my money to be refunded as soon as possible. thanks
there is a 99.99 payment coming out of our checking that is unauthorized DO NOT TAKE THAT MONEY it was not authorized by me or my wife DO NOT TAKE THAT MONEY
I applied simple piano yesterday, please cancel and refund to me since it is too easy for me. thanks Best Shumei
Poor ,poor ,poor you have done nothing to fix the system ! Customer service. Extremely poor to non existent this is undoubtedly a get the money first deal with the bullshit later system of sales ( according to all the negative reviews , don’t know where you got a5 3/4 rating from , there’s not a positive review in the bunch ! ) to need an acoustic piano/ guitar to use the system instead of just plugging in electrically is totally ridiculous- doesn’t take into account living situations of your customers maybe they can’t play out loud ( doesn’t work right anyway) And need to practice silently practicing something correctly a million times and being stopped to correct or not recognized is a deterrent not a Learning experience You should check out your competition they are way ahead of you - have already signed up w/ them and will not be renewing with this horrible app - Hope you enjoy your money it will be short lived and it will kick you in the pants later - this is not sour grapes this is bigger than that .fix it!
I have been wrongfully charged 95.99 for your app and need to remedy it asap. I'm beyond confused as even by accident I couldn't have even come close to paying for this. Please help
I would like to cancel my joy tune free trial. My name is Michael Terry and I started 4 days ago and would like to end before the seven day free trial period ends
I have paid for a three month course of simply piano but the app doesn´t identify me as a subscriber.
I feel credit needs to be given when credit is due. Like some of you, I had technical difficulties but, the fault was 100% mine and not SimplyPiano. I had the same issues with SimplyPiano recognizing my chords but, once I bought the cables from Walmart, ($16.00), to connect my Yamaha piano to my tablet, all the frustrations went away. SimplyPiano is a great application and we as reasonable people should understand the multiple variables that have nothing to do with SimplyPiano but are outside their control such as internet access, keyboard compatibility, cable connections and most of all, the dedication we give to make our dreams, a reality.
There is no option anywhere to cancel this app. The advice online to go to settings and do it there don't give the cancel option. So, please cancel my subscription under Nora Lozano.
Hello, SimplyPiano developers. How are you? If you read this comment, I just wanna highlight how poor and horrific your advertising campaigns are. How bad you produce ads, how treacherous is the acting by every single one of your so called “actors”. Your ads make no sense, are stupid, and I could just imagine the app would be worse. My personal recommendation for you is please, stop paying way too much to YouTube to reproduce your disgusting advertises and go make something else. I am tired of seeing
Having major problems trying to get started. Please do not Bill my account.
I don’t know how I have subscribed to you, last year we took a two week trial and cancelled. You still charged me and have charged me again today. I’m out around £150 now. I don’t have you in my iTunes to cancel. Please can someone let me know if why you can just go into my account twice. You can see I only did the 2 week trial.
Every day when I open my app, it says “update,” but it does nothing when I hit the update button. After turning my iPad off and on several times. it will play for a while, then just kicks me out of a song in the middle of it. At this exact moment, it won’t open at all. Need to speak with a real person.
Hi! I have been using the app for a long time and I really enjoy it! I ran into an issue where it is no longer recognizing my notes specifically the lower C, G and F notes. I've tried just about everything for it to recognize the notes and all the recommendations from the app, I even tried contacting through the app. Nothing is working and I keep having the same problems. Thanks you!
the account is not able cancel, please advise. i been change since may 2020
Hello, I have been having this same issues since I began over 2+ months ago. It is happening constantly now which prevents me to move forward. The app can’t recognize the correct note middle D more often than it can. It thinks I didn’t play. So I kept hitting it over 20 times or so before it gets it, then it happens again the next same note... I waited a couple days to resume the practice, it keeps happening... At this point, I gave up trying or I will break my piano key or drive my. neighbors’ crazy. I can’t proceed to next lessen. What should I do?
I wanted to talk with someone about a double charge on my account. We are just wanting one account to practice piano and we were charged twice. I would love if you could help with this. Thanks so much. Carly Brown
This game is so stupid!😩😡
by Julka Shadow
I just spent a while going through as many piano games as I could most of them said theyAre free but then they make you pay as soon as you start the game but simply piano it makes you think you can pay for this to get a premium access to a whole bunch of their stuff and then you can say you don’t want to in so it’ll start up the game like normal and then once you’re almost done with the basics it tells you you have to pay to get done with the rest of the game and it doesn’t even let you learn the rest. I feel like this game is just trying to Clickbait people into saying it’s free but you can pay if you want to and then it ends up being completely lying it makes me so mad and I kept on trying to play and my sound on my keyboard was almost turned all the way up and it kept on saying that I couldn’t pick up my sound because either the microphone wasn’t working or my keyboard was too quiet. So basically it’s a scam and it has bugs😡🤬and I’m just so glad that I didn’t have to pay for it and I deleted it before I actually got desperate. Because I’ve heard a lot of people spreading rumors saying that this takes your data and uses it for its own reasons so basically it’s taking your private information and stealing it but I’m pretty sure those things aren’t true so how about you just download the game and try it for yourself but don’t pay for it yet! Only do it if you’re 100% sure it’s worth it and there’s no other way you can learn
I’m Disappointed.
by Lia Anne
When I got this game I was excited, super excited, but not long after that I got really disappointed, let me explain why. So I downloaded thinking, this is awesome, I’m gonna learn how to play piano and be able to read the music. I was super pumped about it so I got on right away, when you go in they have you creat a account which was super easy and I had no trouble with it at all, though It did ask if I wanted to go premium and of course I put no because I don’t have the money to spend on an app, I mean if I had the money for the app I would just go to an actual piano lesson, not to mention the prices are pretty high, but anyway I was on the app for about 5 minutes because that’s how long the app says I should practice for, and then I was done, super easy super fun so I got off the app and went on with my day. Later that evening I wasn’t doing anything so I did it for another 5 minutes and after that I finished the first whole lesson and I was like wow I really like this app, I learned a lot and it doesn’t take forever, little did I know that after you finish the first lesson you have to go premium to do anything else and that makes me very frustrated because there are a lot of teenagers and kids and some adults who can’t afford lessons and this app might as well cost the same as an actual lesson. But I’m sure it’s great for the people that can afford it. I just think that they should say before you download that you only get one lesson.
Extremely Unreliable
by AppStoreExplorer
Hi, this is coming from a 13 yr-old kid who plays piano (currently learning from a teacher), trumpet, and guitar. I started playing piano when I was about 5 or 6, and tried picking it up about a year ago, first with Simply Piano. This app is definitely not worth the price. I must admit, the app’s quality is very pristine, but in terms of teaching the user about music, it is stupid. First, one major thing that is missing from this app is time signatures. In my experience (I sadly was very gullible and paid for this), the only time signature that Simply Piano seems to have is 4/4 time. If students learn piano entirely from this app without any musical knowledge and they go out in the real world of music where time signatures such as 3/4, 6/8, and 5/4 will occasionally pop up on their sheet music, they’ll be bamboozled. Second of all, key signatures. There is no key signatures, just open, and again when students read try to actually become better after Simply Piano, their gonna be dumbfounded when they try to play anything other than C•maj/A•min. They don’t teach barlines until later in the app. Also, can we talk about the ads for this app? They are absolute cringe and extremely manipulative. They try to lure in people who don’t know much about the process of learning music. My advice, don’t use it, and if you’re already learning with it, you might as well quit and actually learn from a teacher as soon as possible.
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