Contact Factor Prepared Meal Delivery Support
Published by Factor75 on 2023-12-11 About: Factor's prepared meal delivery makes eating well easy!
Our nutritious meal
plans offer 29+ meals and recipes every week from a rotating menu that feature
options from Keto, Vegan, Vegetarian, low-carb, and low-calorie diets. You can
also add snacks, drinks and other wholesome add-ons to your food delivery order.
How to Contact Factor Prepared Meal Delivery Customer Service/Support
Listed below are our top recommendations on how to get in contact with Factor_ Prepared Meal Delivery. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Factor_ Prepared Meal Delivery. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Factor75
Verified email
Contact e-Mail: [email protected]
34.29% Contact Match
Developer: Michael Apostal
E-Mail: [email protected]
Website: Visit Factor Prepared Meal Delivery Website
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Reported Issues: 16 Comments
By Sharon Hurst
1 week agoWebsite is not allowing me to cancel. I changed my mind because I am going on the Carnivore diet for 90 days. Please confirm you cancelled. Thank you.
By melissa herron
2 months agoI ordered meal plan on Feb. 7 and paid $55.06 through paypal and have not received any meals yet.
By Jack L.
4 months agoLet me start by expressing my initial satisfaction with the first week of FACTOR 75 meals. It was a bit different than I expected, but I was genuinely impressed. However, my enthusiasm took a nosedive when the next week's box arrived. Although my name was on the box, none of the items inside matched what I had originally ordered. This poses a significant problem for me as I have dietary restrictions, and my meal selections were based on those restrictions. I promptly reached out to the customer service representative, but unfortunately, the experience was far from helpful. The representative seemed to talk over me, and to add to the frustration, there was a rooster in the background, making it difficult to hear. Frustrated, I ended the call and attempted to contact them again, only to find that my dilemma was still not being understood. Determined to find a solution, I then tried the chat option, but it proved to be overwhelming, especially first thing in the morning. Regrettably, this experience has led me to the decision that I will no longer be ordering from this company. It would have been appreciated if they could have simply replaced my box with the correct items, aligning with my dietary needs. Instead, I now find myself in the unfortunate position of having to fight for a refund, locate an alternative for my weekly meal prep, and deal with the unnecessary waste of perfectly good food. Thanks for nothing, Factor.
By philip reinstein
5 months agoCancel my sibscription!
By Melissa R Snyder
9 months agoMy first shipment of meals arrived today. The ice packs were thawed and leaked out all over the food packs. The food was not cold.
By Hershel Waldo Green
9 months agoI need to speak to a person and, if not, please cancel my subscription. Hershel Green, PS: Please delete my last order which arrive last evening hot and no longer safe to eat. Please call me or cancel my subscription. 559-799-0614
By Jeanne Kenny
11 months agoI would like to edit my address & add my apt number but haven’t been able to. My address is 113 Wyndamere Path APT 3…..Georgetown KY 40324
By Rachel Parlink
1 year agoPlease cancel my subscription to factor meals are delicious but I am going out of town . Thanku so much
By Dc
1 year agoFactor is corrupt!! They steal from your account
By David Callahan
1 year agoI didn’t order a subscription just a sample. I checked to see when it came in on the app and I found they signed me up on a subscription I didn’t want! They charged my account and refused to refund my money!! They argued with me that I ordered a subscription when I clearly didn’t! I would never subscribe to something I hadn’t tried yet! Contacting them for a cancellation and refund was impossible!! I ultimately had to close my bank account that I ordered the sample on!! They are absolutely corrupt!! Don’t order their garbage food!!
By KATHY ENZOR
1 year agoI did not order Factor. Do not know how I got it. I don't see anywhere I have been charged. Please CANCEL. I do not want this product. I have no use for it. CANCEL! I will not accept any boxes. Thank you.
By Jackie Woolf
1 year agoI signed up two weeks ago and then canceled right away.. i still got meals today You said you canceled me Don’t send meals Help I need to talk to someone
By Lisa Webber
3 years agoI need to cancel my account Can you help
By Iris7865
Great Food; Awful App with Lackluster Features
The food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it. Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better. I’ll be writing down which meals I like in the mean time if I choose to stick with them.
By MrsDPorter
Deceptive practices
While the food delivered by Factor is good, their overall service offering is deceptive. I claimed a free box gifted from a family member. It was not delivered on the day requested. I could get over that. But then I continued to receive emails to claim my free box so I placed a second order. Not only did they charge me for it, but it also was not delivered on the requested date. Yet I received emails the day after it was supposed to be delivered saying it would be delivered the previous day. At the same time the app said it was delivered the previous day although the tracking said it was delayed and it would be delivered the day after. I contacted customer support last week to confirm that the next order was indeed free and didn’t get a straight answer. So I’m disappointed to find my account billed for a box that was supposedly free based on the numerous emails received telling me to claim my free box. TLDR; they do what they want without explanation
By Mike Rup
DO NOT ORDER!
I probably should have known better than to order something that was advertised to me on Facebook. I selected meals that were Keto and was excited that some of them sounded good. My issues started when my first delivery arrived. First, since the delivery contains food, it would be nice to know when the delivery arrives. I live in a condo building and didn’t get any notification of delivery. When it arrived, FedEx had put it in a plastic bag because something had burst in the box. When I opened it, everything inside the box was covered in a layer of slime. It was disgusting and I wasn’t going to take the chance of eating anything. Finally, despite the fact that Factor gives 3 different ways to contact them, I can’t get a response for a refund. I cancelled immediately and suggest you don’t even get started.
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- If you are a Factor_ Prepared Meal Delivery customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Factor_ Prepared Meal Delivery.
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