Contact Factor Prepared Meal Delivery Support

by Iris7865

The food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it.

Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better.

I’ll be writing down which meals I like in the mean time if I choose to stick with them.

by MrsDPorter

While the food delivered by Factor is good, their overall service offering is deceptive. I claimed a free box gifted from a family member. It was not delivered on the day requested. I could get over that. But then I continued to receive emails to claim my free box so I placed a second order. Not only did they charge me for it, but it also was not delivered on the requested date. Yet I received emails the day after it was supposed to be delivered saying it would be delivered the previous day. At the same time the app said it was delivered the previous day although the tracking said it was delayed and it would be delivered the day after. I contacted customer support last week to confirm that the next order was indeed free and didn’t get a straight answer. So I’m disappointed to find my account billed for a box that was supposedly free based on the numerous emails received telling me to claim my free box.

TLDR; they do what they want without explanation

by Mike Rup

I probably should have known better than to order something that was advertised to me on Facebook. I selected meals that were Keto and was excited that some of them sounded good. My issues started when my first delivery arrived. First, since the delivery contains food, it would be nice to know when the delivery arrives. I live in a condo building and didn’t get any notification of delivery. When it arrived, FedEx had put it in a plastic bag because something had burst in the box. When I opened it, everything inside the box was covered in a layer of slime. It was disgusting and I wasn’t going to take the chance of eating anything. Finally, despite the fact that Factor gives 3 different ways to contact them, I can’t get a response for a refund. I cancelled immediately and suggest you don’t even get started.