Contact Rummikub Support

by Beckyrrrrr

This is a favorite family game, but the app is unfortunately such a money grab and could use some trouble shooting. First, there are so many ads! It forces you to watch for 30 seconds just to play a game -- on top of the "payment" of "coins" you have to buy, win, or (you guessed it) watch more ads for. Second, there are clearly problems w/ the "random" draws. Just playing a couple of games this evening and I've twice had to draw 28 or 29 times just to get an opening play. At that point, the game is literally over (since, w/ 4 players, you only have half a dozen tiles left to draw). Developers, please fix this! It would be so easy to tweak the algorithm to make it more likely that everyone at least has a chance to play the game after all that waiting. Just make it slightly more likely to draw something that will match w/ something in the hand already after the player has accumulated say 20 tiles.

by Pfunkin77

I have been playing Rummikub the actual hands on game in my family for decades, we love it! It is fun makes you think and use strategies but this online game as MANY MANY others have pointed out is anything but fun! I have contacted the developer over 10 times about the app stating “connectivity issues” which will freeze the app, throw you out of a game losing what ever place you were in and now my biggest issue and concern is that when I have purchased coins to play my purchase is processed just fine apple and says the purchase is complete, I hit ok and the app does nothing stating that it is “Processing purchase please be patient” only to have the app shut down and when restarted my purchase is no where on my profile. I understand growing pains with such a popular game but today it happened again; so that makes it twice and my purchase is no where to be found! The customer support for this app by the developer is useless and next to impossible to get any real response from. This first few or 20 times the app stated there was connectivity issues and kicked me out of my game losing my round and coins used to enter it I emailed the developer and got a very stunted and rude reply of “this is what you get when playing an multiplayer virtual game”! I have reported this app and developer to apple and caution anyone to not purchase anything from either the free or paid app until this developer gets their act together!!

by Awolphyone

So done with this game cheating!
Computerized players (and don’t tell me these players making 30 moves per 30 second turn aren’t a computer) should be limited in the number of moves it can make in a turn. The computer shouldn’t be able to make more than an actual human who has to think about what they’re doing can make in a turn. Algorithms put human players at a severe disadvantage.
Tiles I am in the process of dropping when the timer goes off end up being tossed back and all my moves undone, but yet other players can lay tiles down after I hear the timer for the end of their turn sound. I’ve lost games over this and it’s not fair play. And don’t try to say it’s a connection issue because it’s happened in multiple places, on different connections and happens to friends who play as well.
Special sound for giving someone a Joker should be stopped. It’s no one’s business who has the jokers or when they get them. The current rules do not say when a Joker has to be played by. If they did, the game could automatically prevent that player from making any other moves until they play it, but it doesn’t.
Players should not be allowed to arrange melds they don’t play on the make the board pretty. It’s called cheating. If one can’t play on a disorganized board, they should take up another game. You can’t move stuff when playing the table game, so same should go on the computerized version.