Contact Watcher of Realms

Contact Watcher of Realms Support


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About: Embark on an enchanting journey with Watcher of Realms, the next-gen RPG that
fits in your pocket! Now officially launched, WoR has already captivated over
2.5 million pre-registered players.



Watcher of Realms Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shanghai Moonton Technology Co., Ltd.



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E-Mail: watcherofrealms.cs@moonton.com

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Developer: Moonton




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https://www.watcherofrealms.com/






32 Most reported problems 😔💔

4.6 out of 5
Mark Sergeant
2025-02-22

Hi I bought the Enriching Journey Bundle 1a short while ago, which included 2 Legendary Summoning Crystals And other items at 700% off for £16.99, but when I went to my mail I had received a package containing 120 Diamonds, 1x4 Star Psychic Power and 1x Huge Stamina Potion. A package that I can not even find in the Shop. I thought I had made a mistake and pressed the buy button on the wrong package so I thought my fault and went back to the shop and purchased the package I wanted again only to find that when I went to my mail I had received the same as stated above. I went back to the shop to try and screenshot the package that I had been trying to purchase only to find it was no longer there. I had taken a screen shot of my mailbox to show what I had received but there was no option to add the file to this message. Could you either provide me with the items that I should have received with my purchase or refund my payments to my account. Thank you for your time and service. My account email is junk@redacted . If you require any further information to resolve this issue please do not hesitate to ask. Please note I am severely disabled and I don't always manage to check my email or get on the game each day, so please allow me time to respond to any questions you may have. Kind Regards Mark Sergeant

Ulyerna
2025-02-19

I am unable to access my old account on a broken phone with my new phone. I thought I had set up the email to access the old account. My account name is Ulyerna, it's Lv. 50 account. The key Heroes include Silas (Ascended 1), Sun Wukong (ascended 1), Calista, Hollow (Ascended 5), Artemis, Nyx, and my last Legendary pulled was Valderon with an Ancient. I also have an Ingrid (Ascended 5). These are of note Heroes. I have quite a few others. Other notables, Highest Guild Boss is Nightmare 2. I have the account ID if needed.

Pittbull
2025-02-13

Can't get my account back after update

Dmitrii
2025-02-02

ID: 11540543(50144) Hello dear developers! I've been playing for almost a month now and during that time I noticed 2 very unpleasant features: 1 I've already spent more than 200 attempts on 15x 2x, but the 5 stars from the event never fall, except it's a drop even worse than when without a promotion. More than 30 attempts have already been spent on the lords, but only rare ones (blue ones) fall, so it's not interesting to play the game when you just can't go any further, you don't even want to spend money anymore! Help! SOS!

Дима
2025-01-27

Где служба поддержки? Какого уя игра лагает 20 из 24 часов на дню?

Gábor Kundrák
2025-01-13

Hello, I bought a new telefone. i just copied the data from the old to new phone. I started the game but it started from the start point. And i spent some real money into this game. Soo i would like to get back my history. My old phone was MI Note 10 lite and my new phone is MI note 13 dula sim 5G. What should i do? I want to get back my heroes and levels and so on...

Николай
2025-01-03

Подскажите пожалуйста! Это нормально за месяц не одной золотой награды с дракона хотя бью 4го на последний сундук и 3 го аналогично?

Никита
2024-12-29

Скачивал игру через play market, сейчас поменял телефон где только appgallery, и зайти в аккаут не получается, ни через учетную запись google, ни через вконтаке, можно ли перенести прогресс на другой сервер?

Николай
2024-12-26

Добрый день. Помогите с аккаунтом. Играл на ios(аккаунт привязан). Пришлось перейти на платформу Андроид. Теперь не могу зайти с андроид на мой аккаунт ios. Как быть, что делать чтобы зайти на свой аккаунт.

Michel
2024-12-21

Je voudrais récupérer mon compte sous pseudo demented merci

Charles Bingham TrunkMonkey
2024-12-12

On the summoning heros tab, I had 3 summons to get the Summon Rewards of 7 crystals queued up. I go back to the tab and it switch's to 15 diamonds, still with 3 summons. What happened?

Lair
2024-11-25

problème transaction , j'ai été débité 3 fois pour 1 achat

Ilia
2024-03-29

Здравствуйте, ситуация такая, было два аккаунта, по играв на обоих выбрал более ходовой, второй удалил, но вот перепривязать почту нет возможности, выдает ошибку в google

Costa
2024-03-08

Je vi3n de dépenser encort 40 euros ,fait 7 invocations à 10 personnages et même pas un seul doré, pas normal

Daniel
2024-02-26

I dont have void on my game it is missing and im level 66.

William Hosier
2024-02-12

Hi, I love the game but for some reason all my purple coins for selling epic hero’s disappeared. I had a lot, and went to use them but realized I had none.

Daniel
2024-01-24

Missing character, I just realized I’m missing one of my tanks in the game Olague I got him to five stars and saved him. But I can’t find him in the game.

Vlad
2024-01-01

Hello. How can i play on windows, since my account was created in iphone. i can't figure out how to access my account in the windows game

Вадим Савицкий
2023-12-15

Переустановил игру так как не мог зайти в свой аккаунт не одна привязка не работает в клиенте игры а так же ярлык поддержки тоже пробовал все даже создать новый акк не работает прошу вас помочь мне вернуть аккаунт вот мои данные ID 5681255 ГАД сервер 50068 привязка vsavickij098@redacted .В клиенте даже новый аккаунт не привязывается....

Алексей
2023-11-18

Добрый день. Случайно отвязал не тот аккаунт, т.к. нет возможности удалить созданный аккаунт. У меня остался id и ник. Привязка была к аккаунту "вконтакте".Можно восстановить его?

Marvin Mentor
2023-11-16

I used email binding to secure my account but not I cannot recover it after switching accounts. I don't have any social media's bound to it. How can I recover my account using email binding

Skwarrikr
2023-10-21

I'm buying the legendary summoning tokens in the shop and they aren't showing up for me to use. But the blue tokens show up when I buy them.

IVAN
2023-10-13

Please,help me restore my account

Josue Ortiz
2023-09-26

i cant get 3 stars on hard and in expert campaign i watched the videos and am only using 6 heroes and it still won't give it to me this is the second time i sent in a complaint please help

Raymond
2023-09-24

I purchased some summons they are in my inventory but when i go tus use them they do not show up on the summons page

JB
2023-09-20

In storyline I’m supposed to engage guild dragon and 3-4 now I have done so but the system does not recognize it.

Andreas
2023-09-19

Dear staff, In an Arena match my opponent went to 0.0% (at the end of the round, that he lost) and the game was still going on… like nothing happened. I lost the fight trying to screenshot this ridiculousness. I did manage to take it though. Please fix this.

Kurt
2023-08-18

Hey I completed the event story chapter 6(S-6) and I kept my soul stone core things intact and had all 3 remaining at the end but it didn’t give me the 3 at the end. I watched a video of someone else completion and I did everything they did and it showed them being granted the 3 soul stones. I’m just wondering if theirs a glitch or bug?

Richard Tomter
2023-07-26

What is this sweet hell....."Account Cancellation Request Approved"????? I did not ask for cancellation of my account. EVER! WTF. AND NO ONE KNOWS WHAT TO DO OR GET A HOLD OF CUSTOMER SERVICE??????

No free summon for legendaries.

2024-02-15

by Aristocrat_of_evil

This is like Arknights, but at least that game gave you a good character to start with.. unlike this one. I thought after the tutorial that took forever they would at least reward you but it’s nothing… just don’t waste time on this one. I’d suggest play Arknights or Kingdom Rush for good tower defense games. Deleted the game would not recommend.

Trash P2W

2024-06-15

by Mbarger38

Long story short it’s an exact copy of every other pay to win summon game.

I saved gems 2200 plus 23 summon crystals and waited for a summoning event that supposedly increased your odds by a large percentage I spent a total of 48 summons got one purple repeat a bunch of repeat blues and greens. Imagine if I spent actual money on those summon gems? Get where I’m going?

The game is a farm it’s constantly asking you to add events to your calendar. It takes about 3 minutes of ads to get into the actual game when you walk away for 8 hours. It flashes all these deals in front of you for all the advantages of spending $30 on a game pass lol yea I’m ok. If you’re bored and wanna play something you could pass the time but the levels are repetitive. And you’ll need to spend gems to get stronger characters to beat the levels or any event in the game really. And I don’t mean like first place. I mean to even get in for any worthwhile reward.

They never give gems in mail just more promotions and more ways for you to spend money. It’s boring, it’s repetitive and unless you’ve got access to mom and dads unlimited credit card you aren’t doing anything in this game. I’m talking thousands of dollars, in summons, character upgrades, character equipment, character evolution and skill leveling. Everything down to the jewelry needs a farm to level and then once you’ve wasted time doing that, they’ll ask you for more money.

Quit game early ! Later game u will more disappoint

2024-03-31

by Angvil The Review Game

I was happy they gave me the char I want that was good begin ! But when the event come out we need event char ! I have to donate for the char I want ! Terrible I summon 450 times no golden no guaranteed and crazy is they come 2 char on event ! so hard to get the one I want ! And they said iam bad luck ! So what is the point we keep support the game ! very broken game ! Frist many chapters request u must have the power char to win ! Secon PvP is terrible iam over power then him but because I don’t have that char so he weaker point he can beat me !!!??? Talk about the community so quiet no one talk ! Some time like some one got luck the gacha got 5 star char make you feel like iam a loser ! I can’t get it ! Quit this game that will turn ur life better don’t gacha for unsure things !


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