Contact Ourtime Support

by Bruntshvd

Just like match they don’t tighten things up enough for the women they have to make it mandatory that they want to look at pictures if they want to talk to people they have to be members. I don’t like the fact that even with my pictures that no one is getting back to me, and that’s most likely the sites problem that is not an issue of me not being seen it’s just there are so many members that are men in so few that are women the site itself makes it hard to meet. Women are always going to receive more responses than men therefore women should be only allowed five then when they go through those five they have to wait another seven days before they get another five to make it more competitive if I threw 100 pennies in front of you and say that five of those pennies are worth $1000 it’s gonna take your time to go through them all to find the one that’s got the marking of the date. And it’s the same way on match and our time and plenty of fish they’re all the same, they give too much flexibility to the women. And expect a man to pay for it

by JenELane

I had lots of technical issues logging in. At least once a day I couldn’t log in. When I called customer service the first time, the woman was friendly but couldn’t help.
The next time, the rep sent me to the internet company. I called back & he told me it was my internet again. I explained the steps Time Warner did to prove it wasn’t the problem. He put me on hold without muting the phone. He had a personal conversation for about 12 minutes before coming saying he had to go back to this stupid customer. I explained I wasn’t stupid. He finally pulled up my account. He said “You are young. So you know about apps.” I confirmed. It wasn’t until then that he was willing to walk through the steps to figure out the issue. I was so furious. I deleted my account. I will never renew. Considering that most customers are older, I can’t believe OurTime would allow this person to continue working for the company.

by Cleversole

I downloaded the app to see if there were members out there that I would be interested in and upgrading my service. I tried to upgrade, but on the app itself you have to have a credit card on your iCloud account and I don’t have that. So I got online to do it and it cost five dollars more online. I contacted customer service multiple times, and continue to get only the scripted answers. I cannot get anyone to read my question and answer the questions that I’m asking. Why would I pay for the service going forward, when I can’t even get a simple answer to a question to upgrade my account? It concerns me that if I had issues in the future that I would get no help. I won’t waste my time with an app when I can’t even get questions to simply updating my account. I wouldn’t waste any time with that. But the members look interesting, you’ll have absolutely no help from customer service