Contact VI365

Contact VI365 Support


Company Name:

About: VI365 enables customers to monitor home / office premises where the IP Camera
is installed. This free app offers many other useful functions such as:
snapshot, video recording, and remote configuration.


 
  2026-03-31

VI365 Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit VI365 Website

Privacy Policy: http://shixapp.oss-cn-hongkong.aliyuncs.com/app/ys_VI365.txt

Developer: SHIX ZHAO







3 Most reported problems 😔💔

2.0 out of 5

Don’t believe the 5 star reviews this is garbage.

2025-10-13

by Jdgandy

Don’t believe the 5 star reviews they just rating it just to get you download the app. Even if you do the steps correctly it won’t even connect. Don’t even know why would you make a hotspot camera that like asking for your product and app to be called terrible. I have a doorbell camera and that was easy to set up straight through but this even when I connect to it hotspot it doesn’t even work. That why I am saying the 5 star reviews are fake.

Worthless

2025-10-14

by Tambone1970

After receiving this as a gift I installed it as per the instructions however I also had to use you tube to get it to actual connect. After being connected for one full hour it alerted me that it was no longer connected therefore it wasn’t working. I have tried to reconnect it for the last three hours with no success! This is a useless instrument and I highly recommend you DO NOT BUY IT ! Waste of money

Nope

2025-10-15

by Wintersky3

As another reviewer said this has got to be the worst app ever. You cannot check the camera without constantly having to reset or it will simply freeze. When the camera works it’s great it’s just sad the app itself doesn’t. Now I’m constantly getting notifications to update when there is nothing to update. Trash not worth it.




Have a Problem with VI365? Report Issue




Why should I report an Issue with VI365?

  1. Pulling issues faced by users like you is a good way to draw attention of VI365 to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a VI365 customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VI365.


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