Contact Bellabeat Wellness Coach Support

The subscription portion of the app absolutely doesn’t function. I signed up for my free trial via the app. It unlocked some items when I got the subscription but never asked me to fill out a questionnaire and never generated personalized j fo( ie nutrition) the entire time I had the free trial. Contacted Bellabeat for support. It took more than two days to receive a response and the response simply asked if I had signed in with the correct email address despite the fact that I noted this in my initial query. Tried signing in via the app on my phone, added the app on my iPad and signed in on the website. Still nothing. And no response from customer service since letting them know that it was the correct email address. All I can say is glad I found this out during the trial before I paid...theee are obviously some ongoing and serious issues with this app. Probably would have been great had it worked.

I got my leaf for Christmas and the end of Jan. It started not tracking. Started a week after I contacted them. This month on the 15th it says I synced and it’s not syncing at all. I took the battery out and it still said I was syncing. IT’S BROKEN ALREADY!! I did the online chat and no help just keep telling me to take the battery out and wait until evening. I have about six emails I sent in and NOTHING!!! Same thing OVER AND OVER!! For the money you send on these things it should work longer than two months well a month when it first stopped working. They made me uninstall the app and reinstall and still nothing. I wear this thing all day only off to shower and it’s not tracking anything. Says we have a warranty and how is that?, when they just keep telling you how to fix it. Then tell you to wait yet another day, just wasting time. I will not support a company that takes people’s money and just string them along.

If I could I would report Bellabeat. This company is misleading. I get it. You want to find ways for people to come across your apps and use your apps so they can be influenced to buy your product. THAT DOES NOT MEAN you give people a long detailed quiz saying that you'll give them an ultimate weight loss nutrition plan then make them download/sign up to your app, for your app to make you take a basic quiz all over again and give a cookie cutter plan. Don't coerce me to sign up for a subscription that truly falls short on promises. Honestly, there are way too many apps that are honest, full of information and doesn't try to sell you on their product. I can see why people left reviews saying Bellabeat is a scam because Bellabeat sure isn't listed under honest either. This review isn't coming from a disgruntled customer who is fast to write bad reviews. This is coming from an honest working professional who praises things when they are good, but Bellabeat disappointed me. I would not recommend signing up for any trials. Keep your money and stay out of their drama. As a marketing professional I would never use their tactics.