Tokopedia app not working? crashes or has problems?

Tokopedia Status

Published by TOKOPEDIA PT on 2023-12-21

In Tokopedia, you can get special treats! Gets various exclusive offers from
Tokopedia Kebut GoPay, Serbu Official Store (SOS), and Waktu Indonesia Belanja.
Fulfilling your daily needs is easier and more affordable with Tokopedia’s
amazing deals every day! New User Treats - Special treats, and get a discount
for phone credits & pay bills on your first transaction! Affordable Shopping
Festival and Cashback with GoPay & GoPa.

I have a problem with Tokopedia

Are you having issues? Select the issue you are having below and provide feedback to Tokopedia.

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Reported Issues: 1 Comments

By goh kim kheng joseph moses 2 years ago

my phone has two sim cards - ID and SG. Now your app asks me to update OR tutup. When I update ... google play shows me that the app is not available in my country. I tried to purchase via my laptop...then when I was about to pay... you sak me to link my gopay with tokopedia. I tried and it says that my ID phone number is linked to another account. Then I tried changing to my friend's number but I realised I cannot change back to my number for the account. I have purchases to make and they are stuck

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Common Tokopedia Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tokopedia app on iOS and Android devices. Solve all Tokopedia app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tokopedia iPhone Issues and Solutions

Tokopedia iOS app crashes, not working, errors
Tokopedia iOS app network issues
Tokopedia on iOS has black/white screen

Tokopedia Android App Issues and Solutions

Tokopedia has errors/crashing/not working
Tokopedia server network connectivity issues
Tokopedia has black screen

Tokopedia iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tokopedia app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tokopedia app crashes or not working on Iphone (iOS):

Close and restart the Tokopedia app on iPhone
Update Tokopedia app to the Latest Version for iOS
Uninstall and reinstall Tokopedia iPhone app
Update your iPhone to the latest iOS version

Fix Tokopedia on iPhone unable to connect to server/internet connection issues::

To resolve Tokopedia network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tokopedia black/white screen (blank screen) on iPhone:

Follow the Tokopedia iOS app troubleshooting guide Here →

Tokopedia Android App Issues and Solutions

Fix Tokopedia not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tokopedia app issues:

Force Stop the Tokopedia App
1. On android, goto "Settings" » click Tokopedia app. » click "Force Stop".

Update Tokopedia to the latest version on PlayStore

Clear Tokopedia App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tokopedia app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tokopedia.

Fix Tokopedia unable to contact server/ Tokopedia internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tokopedia » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tokopedia » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tokopedia on android.

Solve Tokopedia black/white screens issue on Android:

Follow the Tokopedia android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TOKOPEDIA PT, developers of Tokopedia.

33.33% Contact Match

Developer: PT Bukalapak.com

E-Mail: [email protected]

Website: Visit Tokopedia Website

69.23% Contact Match

Developer: Tokopedia

E-Mail: [email protected]

Website: Visit Tokopedia Website

About this app

Gets various exclusive offers from this app Kebut GoPay, Serbu Official Store (SOS), and Waktu Indonesia Belanja. Shop from Official Brands Store with up to 90% Flash Sale offers in Serbu Official Store (SOS) from 13 to 24. From 25 until the end of month, there will be Fantastic Deals in this app Waktu Indonesia Belanja such as up to 90% discounts and free shipping for anything you buy. New User Treats - Special treats, and get a discount for phone credits & pay bills on your first transaction! Affordable Shopping Festival and Cashback with GoPay & GoPayLater in Kebut GoPay every 1 to 12. Tons of exciting contents and live shopping full of discounts on this app PLAY. Fulfilling your daily needs is easier and more affordable with this app’s amazing deals every day! Top Up & Pay Bills - Convenient, and with many promos. *Have any critics, complaints, or suggestions? Feel free to contact the this app Care team: app. To optimize user's experience. Tokopedia needs your permission as in this link: app.