How to Cancel Pokémon Masters EX

How to Cancel Pokémon Masters EX

Written by on 2022-05-26

We have made it super easy to cancel Pokémon Masters EX subscription
at the root to avoid any and all mediums "DeNA Co., Ltd." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Pokémon Masters EX's Cancelation Policy


Complete Guide to Cancel and Delete Pokémon Masters EX

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Pokémon Masters EX subscription at the root to avoid any and all mediums "DeNA Co., Ltd." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Pokémon Masters EX Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Pokémon Masters EX (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Pokémon Masters EX, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Pokémon Masters EX Subscription on your Android device

To cancel Pokémon Masters EX subscription on Android, you need to realize that deleting the Pokémon Masters EX app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Pokémon Masters EX subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Pokémon Masters EX subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel Pokémon Masters EX Subscription on a Mac computer.

To cancel Pokémon Masters EX subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Pokémon Masters EX app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Pokémon Masters EX Subscription on Paypal.

To cancel your Pokémon Masters EX subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Pokémon Masters EX" or "DeNA Co., Ltd." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Pokémon Masters EX.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Pokémon Masters EX's website?

Here's how to cancel your Pokémon Masters EX subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Pokémon Masters EX's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Pokémon Masters EX's contact details here

  2. Visit the website of Pokémon Masters EX. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Pokémon Masters EX account

You might have created an account on Pokémon Masters EX during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Pokémon Masters EX via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Pokémon Masters EX from your iPhone or Android.

Delete Pokémon Masters EX from iPhone.

To delete Pokémon Masters EX from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Pokémon Masters EX until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Pokémon Masters EX app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Pokémon Masters EX from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Pokémon Masters EX, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Pokémon Masters EX?

Our crowdsourced data from Pokémon Masters EX and Justuseapp users, shows that it is Unrated to cancel a Pokémon Masters EX subscription.

If you haven't rated Pokémon Masters EX cancellation policy yet, Rate it here →.

What is Pokémon Masters EX?

DYNAMAX! The ability to Dynamax comes to Pokémon Masters EX! Now your Pokémon can drastically multiply in size once per battle to unleash a powerful max move on your opponents! TRAINERS DON SPECIAL OUTFITS! Enjoy special and seasonal Trainer outfits—exclusive to Pokémon Masters EX! HATCH EGGS & TEAM UP! Hatch Eggs to get new Pokémon! Add hatched Pokémon to your team, and battle your way to the top! BUILD THE ULTIMATE TEAM FOR 3-ON-3 BATTLE! Assemble Trainers and Pokémon to take on battles! Create a team all your own, and aim for victory! TRAINERS FROM THE PAST COME TOGETHER! Champions, Elite Four members, and Gym Leaders from the past have come together! Team up with Trainers and their Pokémon, and go on adventures! NEW STORIES WITH YOUR FAVORITE CHARACTERS In Pokémon Masters EX, experience an original story that crosses generations—along with familiar Trainers! ・iOS 11 or higher / 64 bit Note: ・We recommend a device with at least 2GB of RAM. ・We do not guarantee functionality on all devices listed above. ・There may be cases where the app does not function properly due to your device’s capabilities, specifications, or particular conditions for using apps. ・It may take time to become compatible with the latest OS.

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with Pokémon Masters EX? Report Issue

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Why should I report an Issue with Pokémon Masters EX?

  1. Pulling issues faced by users like you is a good way to draw attention of Pokémon Masters EX to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Pokémon Masters EX customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pokémon Masters EX.

User reviews of Pokémon Masters EX

  • By Meme kid ^III

    I want to play the game.

    Let me explain. This game is fantastic, I like it, it has all the characters you could want from this series with at the very least the notion that they’ll add the ones you really want in the future. Anyway, I wish I could play it. Unfortunately the only apple device I own is an IPad mini 2. I’m gonna chalk this up to a hardware issue since nobody with their 8th (9th? Idk anymore) gen devices seems to talk about this. The game crashes rampantly for me either due to the low space on my machine or the high cost of memory(?) it has on the device. I honestly don’t have any idea why it could be crashing as much as it is but it’s definitely consistent at where it crashes. It might be my internet as well since my internet likes to just cut off devices on WiFi when other people are on the network. It could also be the fact that I acquired more than 90 sync pairs as it did not used to crash this much. It’s been slowly building over the months to the point where it is near unplayable for me due to the amount of times the game closes when I’m trying to switch out my team or rank up characters or even just access certain levels. I’m giving it 5 stars instead of none since I do think this is actually a good game but I feel increasingly like there’s going to be nothing I can do about these growing problems in the near future...

  • By Tacotopper98

    Amazing Game! One (Now Two) Little Suggestions

    This is the most fun game that I have on my phone, and I wouldn’t want it any different. Well... besides this one teeny weeny suggestion that’s been driving me nuts and that I need to share: Please add an interlude or chapter where your character gets a mega bracelet for the Kanto starter that they chose from the egg (or any Pokémon that can mega evolve that you receive from an egg). Please, this would add so much more fun to the game, especially considering the fact that my Charizard has a center spot on my team as the ace with its fire blast. If this gets taken into suggestion, thank you in advance. Update: I have an even better idea! Make it to where there’s another legendary event where the legendary Pokémon is yours, similar to Solgaleo, but with Xerneas and Yveltal. Only here’s the gag: You only get to choose one, and one only, even when the event would re-run. I mean, Lysandre with Xerneas or Yveltal doesn’t really make sense to me. I think if he gets added then he should have gyarados that can trigger mega evolution as part of its sync move, and since Calum and Serena have already been added with their “aces”, so I really think you should take this into consideration. You can completely scratch the upper idea that I had in order to do this one, because I would much more prefer this. Thank you so much in advance (if this ever gets read)!

  • By Duckyduxkysuxltnd

    Don’t rage F2P players

    Pokemon will forever be one of those things that always smacks nostalgia right into my face. Now this game itself brings the “feels” of every single Pokémon game in one, I can’t really put my fingers on it but let’s say it gives me the same “feels” of the gameboy Pokémon games and the 3DS Pokémon games which is such a nostalgic bonus! Now I know that since this game has JUST been released, it can seem like you have to grind if you’re a free to play player; making it kind of annoying as you have to finish the entire story to just collect roughly 3000 gems to spend on new trainers+ Pokémon. Now listen, cuz of this problem, I would have given it a 3-4 star but I won’t because I feel it’s something that the developers can work on and it would be a little unfair since they have just released the game, so I have faith that they can still add more ways to enjoy the game to earn more gems even as a free to play player. I do recommend this game! please stay calm if you are a free to play player like me, there’s still a lot more things they can add to the game to make it fair and fun at the same time so just have some faith in the developers and give them time to improve :) Also, just a side note: developers please add pvp! ಥʖ̯ಥ

  • By meieiie

    Pretty good

    When I first got the game in 2019, I was not impressed. There were barely any character interactions and events, plus rng seemed to hate me so much I had only 2 5 stars. Almost a year later, it’s improved a LOT. I’ve played for about 3 months with 22(!!!) 5 star sync pairs and almost all my units at level 100 or more. I’ve never felt the need to spend money on banners and somehow I always seem to get limited pairs like Cynthia or Serena. Eggs are a nice addition, although not essential to gameplay. The supercourses are easy to do with Steven or Blue if you have him and the battle villa halls are challenging but not impossible. The events are really interesting and adds a lot of content. You don’t need 5 stars; 3 or 4 stars like Barry can be just as good and you can even upgrade him to a 5 star if you want. The only complaint I have is that some units are just too broken. I don’t have Red but I heard he is an absolute menace to literally everything. Serena’s passive is insane and you can even do a first day bv clear with her. If the devs are listening it would be great if there was a broken f2p pair everyone could have. Never been a fan of general Pokemon or gacha games but this is perfect. Don’t think I’ll quit anytime soon.

  • By shadowhawk96

    A pleasant surprise

    I was very disillusioned with the mobile videogame market, with all the games out there that are just blatant cash grabs with a massive paywall, especially the pay-to-win multiplayer games where the person with the thickest wallet wins through a myriad of buffs, items, and specials only obtainable through straight hard cash. Then i stumbled onto this hidden masterpiece. I picked it up and was thinking “great, lets see how many minutes it takes before i have to spend money in order to go anywhere” i spent a few minutes on the app. Then later a few more. Then i started spending hours and days and still i was able to progress just fine without busting out a single cent. Soon i realized, Pokémon actually mostly stuck to its old school roots! Gameplay is fun and engaging, all the trainers and Pokémon are obtainable without spending any money, although i probably will spend a few bucks at this point just to show my appreciation to the developers, and for when they release some special event Pokémon. Seeing as this game is still in its early stages im sure pvp and more trainers will be added in the future. In the meantime, go and complete all the great content that’s already here! Awesome game! Good job developers!

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