How to Cancel Stairs

There are a few things you must do and know before canceling subscriptions. They are:

1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Stairs subscription at the root to avoid any and all mediums "Ketchapp" (the developer) uses to bill you. Now let us get into the crux of this guide.

How to Cancel Stairs Subscription on your iPhone or iPad.

1. First, open the settings app and tap on your name.
2. Then, tap on the "Subscriptions" tab.
   (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
4. Next, tap on Stairs (subscription) you want to review.
5. Now, Tap on Cancel.
   (Note that if you don't see a "Cancel Subscription" button for Stairs, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Stairs Subscription on your Android device

To cancel Stairs subscription on Android, you need to realize that deleting the Stairs app alone won't cut it. Follow the steps below:

1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
2. Click on menu, then go to "Subscriptions".
3. Choose the Stairs subscription you wish to cancel and tap on the "Cancel Subscription" option.
4. Finish up as directed.

Once your Stairs subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel Stairs Subscription on a Mac computer.

To cancel Stairs subscription on your Mac, do the following:

1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
4. Click "Edit" beside the Stairs app and then click on "Cancel Subscription".

How to Cancel Stairs Subscription on Paypal.

To cancel your Stairs subscription on PayPal, do the following:

1. First log into your PayPal account at www.paypal.com .
2. Click on the settings tab which is beside the logout option.
3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Stairs" or "Ketchapp" to cancel.
5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Stairs.
6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Stairs's website?

Here's how to cancel your Stairs subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Stairs's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

1. Finding the company's information, then reach out to them directly: Get all Stairs's contact details here


2. Visit the website of Stairs. Click to visit .


3. Login to your account.


4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".


5. Click the link, then follow the prompts to cancel your subscription.

How to delete Stairs account

You might have created an account on Stairs during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

1. Reach out directly to Stairs via Justuseapp. Get all Contact details →


2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Stairs from your iPhone or Android.

Delete Stairs from iPhone.

To delete Stairs from your iPhone, Follow these steps:

1. On your homescreen, Tap and hold Stairs until it starts shaking.
2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
3. Click on that X to delete the Stairs app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Stairs from Android

1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
3. You'll see a list of all your installed apps on your phone.
4. Now choose Stairs, then click on "uninstall".
5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.