Contact VidAngel Support

by Gwrkghskbtjdosjwb

I’ve been using this service for about 2 years now and I don’t remember it being as difficult as it is to use now. I am constantly being logged out and having to reload, occasionally even having to change my Netflix password just to log back in. About 4 out of five times you will be able to stream fine. However. Oftentimes the app will glitch and buffer indefinitely. I have experimented with this by trying to stream on Netflix while vidangel loads and Netflix will always stream immediately with no buffering. vidangel will buffer almost every time you try to stream but it’s not unbearable. I think the app could be worth it if it is improved but it needs a lot of work.

by JarvisUser90

I love the concept of the VidAngel’s service. However, their programming team has done a poor job implementing their iOS app. I just paid for a subscription but can’t even use it since their app doesn’t recognize my purchase even though it shows up under my Apple subscriptions as active. Everything from navigation the app, managing your watchlist, or even just hitting the back button are all super buggy. As a software engineer, I simply can not understand how this app is being released with such obvious bugs! I’ve used alpha/beta apps that are far more stable than this. I’m going to ask Apple for a refund.

by Lindsaykayeee

It’s no longer supported on any ROKU TVs, their app is terrible and needs so many updates. There are not enough movies or tv shows available. And their customer service is HORRIBLE. I signed up under the 7 day free trial, and was still immediately charged their monthly fee. When their app ended up being awful, I canceled immediately (within 24 hours). My request for a refund was tiptoed around for a week before I finally was able to talk to someone and get a refund. The idea behind this service is so amazing, but they have SO much work to do before it’s worth any amount of money.