Contact Luma Surveillance Support
Company Name: Wirepath Home Systems, LLC
About: The Luma Surveillance app makes it easy to check on what matters – anytime,
anywhere. Watch live video, easily search, play back, and save recordings, or
take a snapshot all from your tablet or mobile device.
Luma Surveillance Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit LUMA Website
Privacy Policy: http://www.lumasurveillance.com/docs/Luma_App_Privacy_Policy.pdf
Developer: Wirepath Home Systems, LLC
4 Most reported problems 😔💔
Having difficulty with the system being unstable. I seem to have the same issues come up again almost every month that had been fixed the month prior. No real Customer Service that is capable of taking care of the situation for more than a few weeks. I would not recommend the system.
Luma app is very inconsistent
by Koberlin1
We are an AV firm and Luma was one of our major surveillance system offerings, that is until the app became pretty much unusable. The hardware is great, essentially rebranded Hikvision. But the most important thing, accessing the camera system, at least as of the last few years, is almost impossible. You'll notice there was about a three year gap in any app update until around four months ago where they've released a few. None have made any noticeable improvements. Hours spent with tech-support with promises of them "looking into it". Our customers invested a lot of money in these camera systems only to be totally frustrated in the end. Even more frustrating for us as an integrator is that there's nothing we can do, and nothing the manufacturer is offering to help with. Dev team, just get rid of this app and build a new one from scratch.
Terrible product – avoid at all costs
by TedTuck
You would think that in the 2020’s it would be fairly simple to come up with an app that connects a house-mounted camera to your phone, tablet or laptop. You’d be wrong! My AV contractor recommended this product and it is a complete disaster. No way to figure out how to sign in to it; once you are in the connection maybe lasts a day or two; good luck trying to figure out how to reconnect to it; and in the rare moments when it is connected the interface is so clunky I can barely see what’s going on, and good luck trying to review activity over the last day or so. I paid a lot of money for this product and it has yielded nothing but frustration. Am going back to my off-the-shelf Nest cams.
It works, but only using cellular data
by Super Q13
This is so bad. The app has some other relatively stupid functionality quirks, but if you figure them out you can get around it - such as trying to set the beginning time for a playback. But the most annoying thing is that if I’m sitting in my house and I want to access my cameras, I have to disconnect from my Wi-Fi. What? Wi-Fi should be the BEST solution not a solution that isn’t even available. With so many bad reviews, the dev team needs to take this seriously and revamp the entire app. There’s other solutions out there… heck Nest is a fraction of the cost and works almost flawlessly.
Have a Problem with Luma Surveillance? Report Issue
Why should I report an Issue with Luma Surveillance?
- Pulling issues faced by users like you is a good way to draw attention of Luma Surveillance to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Luma Surveillance customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Luma Surveillance.
