Contact BurgerFi Support

I ordered a $100 order through the BurgerFi App and the delivery driver shows up and has a $10 order which is the wrong order. I didn’t accept it and he marks that it’s delivered. I then have no way to complain and can’t adjust my tip and delivery fee and when I talk to the restaurant they say to talk to DoorDash and when I talk to DoorDash they say they can’t do anything because I didn’t order through their app and I ordered through the BurgerFi app. I recommend you just use a delivery service app and not the BurgerFi app. I spent a ton of time on calls trying to get ahold of someone in this loop until I eventually did and they tried to create a conference with everyone and it hung up on me. Moral of the story is BurgerFi has incredible food but horrible technology. Eat their food but don’t trust their tech.

The system is always down, even before this app. I have had my previous account somehow deleted, lost all my points, started another one, and nine out of 10 times, there is a problem at the store with either the app or their system. I’m not normally negative but whoever is in charge of this system really needs to be fired and they need someone who is competent. This is been going on for about six months, I don’t see how a company like this could actually function when I have someone who is completely incompetent trying to put together a system. If you cannot fix some things in today’s day and age with technology after six months, you need to be removed and someone whose company needs to work

This app is so excruciatingly frustrating! I can’t see the entire customization of the items on the review page. You have to go back into the item and make sure each category is correct, by opening each individual category. But, when you have three “customize as double” sandwiches, you can’t ever be sure which one you’re looking at! FIX THIS PLEASE, BURGERFI. I should be able to see my ENTIRE order and customizations on the review page. It’s a good thing I love your burgers, because if I didn’t, I would quit ordering them because of how maddening this app is!