Contact Nexar Support

I’ve had this dash cam for about 6 months and I’ve just become irritated with it. The camera doesn’t end up recording at all. I would average about 2 out of every 10 drives would miraculously record something (even if it was less than 3 minutes of footage) because the app would just crash in the background and I would get a constant “Drive Started - Tap to Drive There with Nexar” notification pop up on my phone so many times throughout my average 45 minute commute. It crashes every 10 seconds, I know for a fact because it makes my music go silent-- not pause, but just go low in volume as if I received a text message with the ringer off. I would have to go into my phone, go to the Nexar App, let it crash by itself, open it back up and manually close the app myself, re-open the app, then hit record drive to somewhat fix the issue but it would just end up reoccurring. Doing all those steps is not safe when driving. Since that keeps occurring, it makes my iPhone overheat which causes it to lag as well as my Apple CarPlay, and two or three times it caused my phone to entirely reboot by itself. It makes me want to buy a different dash cam but none have all the features as Nexar does. That was the reason I bought this camera in the first place. I just don’t know what to do.

My boyfriend purchased two cams, one for my car and one for his, in hopes that we could be in a “group” together. At first we loved how cool all of the features were on the app, but then things turned for the worse. Well we set up the cams and all was working fine until I realized I wasn’t getting notifications when my boyfriend drove. I contacted support, and every message in the thread was from a different person. Almost all of them telling me to send a screenshot of nexar in my settings to prove I wasn’t just missing something I guess??? Well anyway they told me the developers put out a new version for the app to fix my problem, so I updated the app and ran into more problems. Now my boyfriends drives weren’t showing at all on my app (same with me on his app), and on top of that it doesn’t save clips of drives (only the whole drive) AND the whole drive has bits and pieces of choppy, laggy footage. Looked online and almost everyone is saying they’re having the same problems as us (along with additional problems). It’s outrageous that they are even selling this underdeveloped product. My boyfriend is working on getting us a refund right now and we will be returning this product with no intentions of purchasing from this company again.

Their false advertising of how this cam does everything for you is a total lie. Trying to retrieve a full length drive video from yesterday and boom, it’s not there only a couple of mins of my two hour drive are saved as video clips Because the algorithm decided the rest wasn’t worth saving. Sadly the camera decided to not record or save the road rage event where I was shot at multiple times so now I cannot get the license plate to press charges. What a scam these people run. I plan to sue for false advertising selling a lemon and putting my life in peril from not saving my info like I paid them too do. Once I finally found the video(after hours of searching and getting no help from customer service) I find out that the camera didn’t even record the license plate on the car right in front of me. I mean what is the point of a dash cam that doesn’t record the license plates for future use, how is this piece of trash worth anything if it blurs out the details you need to seek help or insurance settlement. Terrible waste of a company. They need to go out of business and be sued by the everyone that ever was scammed by these clowns. Quick update, company reached out and basically said I’m out of luck and it’s all my own fault, they don’t even care at all. Sad.