Contact Jump Rope Training Crossrope Support

I’ve been using crossrope for years & currently have four jump rope sets for them. When they first brought in the “premium option” we were told in their FB group that nothing would really be changing for free users and that there would mainly just be exclusive challenges and work outs as well as extended time periods to finish those challenges for premium users. We were told that it wouldn’t affect our routines and was just a way to add more for those who wanted it. However, recently they’ve made the change that you only get the first 5 days of the monthly challenges for free and the rest you have to pay for. That comes across as incredibly greedy and not what we were initially told. The challenges are my main workouts, and I fill in the gap between monthly challenges with the individual workouts. If this is how it’s going to be going forward, I don’t know if I have much use for the crossrope app anymore. Such a shame because prior to this, I think it was far better balanced between free and premium users. When premium was first announced many people were vocally unhappy but I didn’t mind as we were told nothing would be affecting us as free users. I guess the others saw the writing on the wall before I did. Please consider changing this back to how it was. Locking the rest of the challenges behind a paywall comes across as a forced money grab.

It’s disheartening to see a company make a cash grab during these times. As a corporate business owner in a luxury service myself, I understand that hard decisions are being made by founders and CEO’s. My husband and I have supported Crossrope by spending upwards of $400 on their jump rope sets; we have promoted them on social media, spending time convincing our friends that, yes, they really do need a $100 jump rope. We comment on their paid ads with positive reviews and praise. We have loved the brand, their affiliation with the Jump Rope Dudes, and learning the jump rope life. At the peak of people being out of work due to the global pandemic and mass layoffs, we think it’s in poor taste to launch a paid version of the app and limit access to content. We’ve seen such generosity from the fitness community in helping inspire people to be active at home, and it’s sad to see that Crossrope has decided to use this time to turn a profit. While this wouldn’t be a financial barrier for us, many people are not so fortunate. Obviously I don’t know the financial pulse of this company, and I sincerely wish them the best, but we are disappointed in the timing of paid access to the app and will likely result in long term distaste for the brand for us.

Crossrope required a premium membership to access all of the challenges and workouts that I previously had access to for free. I just spent over $200 on jump ropes that were advertised as coming with a free workout app with challenges and workouts. That was only true for less than a month of my purchase. After the sneaky upgrade, a basic (i.e. free) membership only includes access to a limited number of workouts and challenges. Despite the reassurance that member still have complete access to the free workouts of the past, this is untrue. There are a number of workouts I completed prior to this change that are now locked under the premium membership. I was very pleased with this company until its latest bait and switch tactic to capitalize off of increased pandemic sales. I still love my ropes, but this move leaves a bad taste in my mouth. Unfortunately, I did not experience the app long enough to determine whether it is worth a paid subscription.