Contact The Salt Lake Tribune Support

The newest edition does not com up on my black updated Tribune app. I simply can’t get the latest edition. If I try getting the paper through my email notification I get a big useless banner to the left of the screen that makes the print too small to read. I know what I want: the first page of the latest edition filling my screen every morning through my app. Simple, easy to use. That is not what I am getting although numerous other publications seem to be able to accomplish this simple task. It is very frustrating and when my long term subscription ends (20 year subscriber) I will not renew.

The new white app replaces the red app, which just replaced the black one a couple of months ago. Either of the former two worked fine when you got settled in with them. They lost me with this one. What’s the point of continuous switches when things are already going well? Don’t we all have better things to do with our news-reading time than to serve as consumer panelists for some newspaper’s IT department? This is a great paper, but there are plenty of other newspapers out there who won’t keep pulling the rug out from under you just when you are getting used to their style and presentation.

I cannot fathom why the tribune felt the need to transition from the old, black app, to this new red one. It’s a huge downgrade in every aspect. A short list of just a few of the problems: •The app’s design is terrible. It doesn’t look or feel like an iPhone app, and doesn’t follow iOS conventions. For example, swiping to go back after opening an article doesn’t go back, but goes to another article for some reason. •Constant UI bugs and glitches. Floating navigation bars (or just solid white bars because the buttons don’t load), missing buttons, freezes. This even extends to the articles, frequently entire portions of articles simply never render, forcing me to find the article on the web. •Notification bugs. Almost daily I will receive duplicate notifications, or four to five notifications in rapid succession. Even after turning off the notification for a new “e edition” of the paper, I still get it almost every day. Overall it’s just a mess of an app that is terrible to use. I feel bad that the Trib paid to have this made because it reflects terribly on their brand. Hopefully it can improve, but based on how long this app has been around, I’m not expecting much.