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by IchibanV

Booked a whole house for a few nights to celebrate a graduation. I don’t live in Louisiana but I am originally from there so I still have a LA state ID and phone number. Booked through AirBnb and was confirmed. One hour before I was supposed to check in the company says that due to a new policy implemented the same day I would need to pay a security deposit to them which was not listed on their Airbnb listing and is also against Airbnb’s policy. Turns out the deposit they wanted was $500 which is outrageous especially one hour before I was supposed to check in. I asked the customer service rep if there was anyway to avoid it and was told if I didn’t want to pay it I could just cancel the reservation all together. Extremely rude to tell someone cancel when traveling for a deposit that was not disclosed anywhere in writing ONE HOUR BEFORE CHECK IN. I reluctantly paid the $500 deposit which I was told would be refunded 48hrs after check-in. The actual property was decent but not perfect and had some imperfections which I documented on video just to be safe. When we finally checked out....THEY DID NOT RETURN MY $500 DEPOSIT! I called the customer service and was told they would need to speak to a manager and that it should be ok and to just wait. Subsequent calls I have made have been unanswered. I had to call both the BBB and AirBnb to try to get my money back. NEVER BOOK WITH THIS COMPANY!!!!

by Monroefrankdora

Check in was very easy. Space appeared to be clean and updated. Master bedroom was extremely hot. Turned air down and went for dinner. When we got home and ready for bed could not sleep in master bed it was broke. Mattress was falling through bed frame. Next morning while looking at apt. Noticed the vinyl floor was peeling up everywhere. Outlet was hanging off of the island. Good thing my children are old enough to know not to touch it. Went to make breakfast and the handle is falling off the skillet. Tried to sleep the next night and it is very loud. Need to put curtains on the windows to block some of the noise. Heard nothing but sirens all night every night. Last night there spent over an hour on the phone with customer service at 10pm because the smoke detector was beeping every 2-3 minutes because the battery was dead. Needless to say customer service did nothing. My husband 3 blocks to Walgreens and bought a 9volt battery so we could sleep. All of this could have been prevented if simple maintenance was done!! Thanks for the ruined vacation! Will NEVER use this company again and will be sure let everyone know I talk to to not use it either!!!

by Gra184638

Check in was easy, The room was a decent size, upon arrival it wasn’t as clean as it should have been. Pasta sauce still on the fridge. There is no daily cleaning and no mop so it was hard to keep the place as tidy as I would have hoped. The day before we checked out someone was parked in our spot. I chatted with Hosteeva staff who gave me a parking spot that wasn’t even in the garage. When I called the woman on the phone was very rude and told me “the policy changed as of today and parking cost are starting at $18 per night”. And there was nothing she could do about it. I was not having it and argued with her. She then said she would look at Expedia website (whom I booked through) to see if the policy had been updated she then came back on the phone and said since it was still showing as free parking on the website she “would make an exception” what poor customer service. I literally waited over 30 mins for a new assignment. Perhaps if the customer service from her wouldn’t have been so bad, this place would have gotten a few more stars.