Contact Clean Swell

Contact Clean Swell Support


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About: Join a global movement to keep beaches, waterways and our ocean trash free!
Clean Swell® makes it easy for anyone to make an impact. When you head out to
clean up in your neighborhood, beach, or park use Clean Swell to be a part of
long-lasting solutions.


 
  2024-05-28

Clean Swell Customer Service 👿🤬😡😠💢😤

Clean Swell Contact Information

Listed below are our top recommendations on how to get in contact with Clean Swell. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Clean Swell. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).





Privacy & Terms:

https://oceanconservancy.org/privacy-policy/




Read 3 Customer Service Reviews 😭😔💔

4.4 out of 5

Have to enter as you go or it closes you out

2022-04-29

by Missingmymusic

Really sad. Collected about 30 Lbs of trash at a beach this morning and a stranger came up and told me about the app. Was so excited to try it out I went to a different beach for sunset to do a bit more collecting. It’s too windy and cold to enter each point as I go, and honestly annoying to enter ever lid as I pick it up, so I put my phone in my pocket as i walk and expect I’ll tally my garbage in my garage at home. Was super sad when I got back to the car and found that the app had terminated my collection after inactivity! And you can’t edit the collection after it’s been submitted. I want to participate in citizen science so badly, but the app is going to skew participants away from people like me that hike the beach and collect for fun on the side. I won’t sacrifice my hike to collect data, and I’m a scientist for my job. Field work is messy and inconvenient. An inability to edit your collection after or “be inactive” while you keep your hands warm or your phone away from water diminishes the utility of this app and accuracy of these data. It also said I walked 3.25 miles, and I definitely only walked 1-1.5 according to my Fitbit, which is probably overestimating already. What this app is trying to do is interesting and important, but I’m hoping for improvements

No good for mass entry/large groups

2022-05-06

by SOMD ICC

We had volunteers who mentally kept track of their stats, and then were planning to just enter their data into the app all at once at the end of the cleanup, not realizing the app only allows you to click "+" for every single piece of trash that was collected. It's rather tedious to sit there and enter 255 bottle caps...It should give you both options: a counter for entering as you go, but it should also include a drop down/blank to allow you to just enter the total number of each trash item collected, afterwards (for those who don't want to hold their phones while they're picking up trash, especially while near water...).

We also didn't like how we couldn't link our smaller groups together, so that we could easily get the overall stats for our cleanup efforts.

If the app stays the same, then for next year's cleanup we're just going back to writing our stats down on data cards.

Can’t even register

2022-05-13

by Aims71418

I typically never write reviews but I have downloaded and deleted and re-downloaded this app multiple times, restarted my phone and tried every trick possible, but I can’t even get past the registration page. It keeps giving me a registration error... I then tried doing “forgot password” to try anything different to get me into the app but then I received a password error message. I’ve literally tried every possible option but can’t register to use the app. Unfortunately, I didn’t even want to download the app due to limited storage on my phone but I wanted to register for a location for international coastal cleanup day and this was the only option to do that. Now I can’t even register a cleanup site. Really disappointed. :(


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