Contact christianaudio Support

by Brazad

To the developers: I’ve read the reviews and determined that people love the IDEA of this app, an app this lets users download, manage, and listen to great book by amazing authors. But this has not been my actual experience. For starters, managing content is difficult with the lack of tools given. There is no way to group, categorize or sort content. Once you have more than about fifteen titles, you will find yourself wasting time looking for them—instead of listening to them. Case in point, I end up marking books as finished or downloading/deleting them to manage content, but even these features don’t work as expected. Even though I switch to look only at titles on my devices, the app continually switches back to showing what’s in the cloud. I can mark a book as finished, but the app does not retain that setting. When switching to the chapters screen, there is no obvious way to navigate away from it. On an iPhone 10 or later, the top icons are oddly squished around the notch making it nearly impossible to actually tap the buttons at times. I expect better from a Christian company, in fact, we should all expect the best from a Christian company. I hope this is helpful in making the app all that it could be.

In over two years now since I wrote this review, there are still no updates. This company may be out of business for all I know.

by Serich

I really don’t like giving neg reviews. For starters I didn’t see a warning that you would need to download all your books/bibles again. Secondly, when you listen to an audio bible every time you go to the books/chapters you are sent all the way back to Genesis 1 even if you’ve been listening to John’s Gospel. It’s very annoying. *Update - Still sends you all the way back to Genesis in audio Bibles when you want to change to the next chapter in any book. This was a good app now it’s very frustrating. Am I the only one with this problem? *Update 2 - thank you that original problem was fixed but new problems persist. This app needs new update desperately. It does not work at all for me. Is continually refreshing and can’t get out or restart. I already deleted and reinstalled, downloaded all my books and fixed temporarily. Very frustrating. There’s no reason to purchase books from you if your app doesn’t work properly. *Update 3 - Does anybody at Christianaudio even read the reviews? This is app is just not getting better. Still can’t refresh to see new titles. Please rehaul your app. I will not make anymore purchases until you do.
Update 4 I was prompted to leave a review. Here it is: Still same problems. They still have not updated the app in years.

by Akgirl55

I have an iPhone X, it’s up-to-date in iOS, I have contacted Christian Audio support and they told me to delete the app add it back and restart my phone. I have done all this. Each time I go to play a book, I have to try to download it again. It says download all chapters, I click on that. I go to play and the play button doesn’t even appear. If I click on chapters, there’s an arrow showing me to download—After I have already clicked download all chapters. I can’t even play because there’s no play button- it’s just the download circle. This has is happened on several books. Randomly I’ve been able to listen to one book and part of another. I consider these purchases a waste of money because now if I want to listen to them, I have to go to Audible and buy them again. I do wish they would fix this issue has been going on for sometime.I have hesitated to write a negative review hoping they would fix this, but it’s been over two months and they have not.