Contact TVI Player

Contact TVI Player Support


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About: Toda a programação da TVI, passado, presente e futuro na ponta dos seus
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  2025-02-17

TVI Player Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Media Capital Digital, S.A.



Verified email ✔✔

E-Mail: suporte@mediacapital.pt

Website: 🌍 Visit TVI Player Website

Privacy Policy: http://cdn.iol.pt/pdf/tviplayer/politica_de_privacidade_tvi_player_v01.pdf

Developer: Media Capital




Privacy & Terms:

https://tviplayer.iol.pt/termos-e-condicoes






3 Most reported problems 😔💔

3.2 out of 5

Full screen ad, unusable

2022-12-02

by Samiam1611

The same ad plays every time I open the app and it doesn’t go away, no matter where I tap. App is unusable because of this ad.

Black screen

2022-12-09

by KiddieKatiodee

When I click on any episode it's just a black screen please fix this I miss Portuguese TV :(

As bad as it can be.

2022-12-16

by Nacf

Já a dois dias onde programas gravados não passam, indisponível não funciona em iPhone, iPad ou Apple TV. Além disso não respondem contato pela app. Falta de suporte é uma vergonha total.


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  1. Pulling issues faced by users like you is a good way to draw attention of TVI Player to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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