Contact HomeExchange Support

All travellers rely on mobile apps to manage all their multiple crucial details. This app is abysmal compared to dozens of others I use for travel. Absolute bottom of the barrel. (Guys, It's like you're designing for 1999. The demographic for home exchange are mostly old baby boomers... Intuitive UX will be the key to retaining members. Everyone is complaining. Please hire some real UX people with actual experience!! And synch up with the equally poorly designed but generally working website. The app navigation and Web are often different. Either way it makes for such a frustrating user experience.) Navigation is terrible. Franglais is also a consistent problem throughout the app. Programming leads to app crashes 40% of the time. EG. Today trying to message a few favorited places and make new connections (isn't that the whole point of home exchange?) and for hours on end the app crashes as soon as you hit the MESSAGE button. Useless!! So many hours wasted.

It’s as if the company wrote the new app without any usability testing (note to app developers: this means bringing in real users and having them actually use all the features of the app and talking with them to see what works, what doesn’t, and how it can be made as intuitive as possible). Then once the app was written, it seems the developers didn’t do any system testing on their own to discover the MAJOR problems that exist with every major feature of the site. My guess is they simply hired out to remote developers with a minimum of written specs and just accepted whatever was delivered, and posted it live expecting everything to work, just to meet a deadline. “Just get something out there and we’ll fix bugs as they’re reported...”

All my messages came in French, not sure why. I had to email customer service to get that fixed. Once fixed, all the messages disappeared! I had other issues completing my profile and requested assistance. Customer service never even looked at my profile and referred me to a generic article. In all i had to contact them FOUR times, with poor results each time! Im gonna stick with exchanging on Airbnb. Its easy and all you have to do is propose it to a property owner. MUCH larger selection, and certainly better customer service! Ive had several exchanges that way.