Contact Salams Support

by Rick9488

As someone who gets tons of matches, let me tell you how poorly the app is designed. Firstly, if you’re not a premium user you’ll most likely find yourself swiping on 100s of accounts that haven’t been active for months, it even displays that. However, since there is no way to filter these people, you end up wasting swipes. Even after you get premium, you still have to swipe over an absurd amount of people who just haven’t used the app in months which is ultimately a waste of money/time . The distance settings on this app are also ridiculous. There is no reason to have such wide distances. I don’t know why the national distance includes Canada its a separate freaking country. The more likely reason why distance settings are so broad, is because the actual ACTIVE people who use this app are very small, otherwise everyone would run out of profiles to swipe on. That’s why they inflate numbers with inactive users. Lastly, I don’t understand why I have to fill out every single dumb thing on the profile, make everything optional. There is no reason for me attach a whole questionnaire to my profile.

by Sarita1016

My profile keeps getting rejected despite my selfie matching my photos. The only difference is I’m wearing glasses in my selfie. The photos are clearly still me. I’ve been contacting support and the first time they responded and approved quickly, but after swapping my photo (still clearly me), my profile gets rejected again, and they are not answering my support request. The only response I received is “make sure the photo is of yourself. Make sure there isn’t a black screen.” It is me. There is no black screen. I don’t know what else to do. Is there some kind of bias involved? The fact that I’m mixed and don’t look like the typical South Asian? I have never had this problem using the same set photos on other apps. Furthermore, I purchased the premium membership, and support continues to ignore my request. This is very bizarre and frustrating. Developers need to re-evaluate this whole process or just communicate better because i can’t help but believe there is some bias involved.

by Minder Veteran

This app is male-centric. It is fill with creeper men who send inappropriate messages. When one does not reply, they report your profile to app admin. Without an investigation and any warning the admin will “ban and block” you. This has happened to me as a paying Premium member, as well as a member without paid subscription. In addition. I was stalked for 2 months by a match who i was in touch with off the app for 5 days before blocking him. He contacted me from multiple sims after the initial block, and then 3 weeks later called me from a local landline until i picked up to tell me he was in my city. I escalated this issue to Minder admin. They did nothing, their reply was that the profile he had on their app seemed “normal” and that there was nothing that they could do. In the months to follow i saw this persons profile on the app 3 times.
Please, if you are sincerely looking for a muslim spouse consider MuzzMatch. Minder is a waste of time, especially if you are a female.