Contact Blackjack 21 Support

The developers clam this is a fair game but they are just blowing smoke. I have played over 900 hands and maybe won 50. At first I put it off as having a bad nigh. Then I put it off as having 2 bad nights. Now I am putting it off as if you do not put real money in for fake chips you might as well stop playing. I was playing a jackpot slots and you have to get stars to win the jack pot. I started the round and played it to the end. My self and 2 other people where leading the jackpot round then all of a sudden we stopped getting stars and dropped ranks rapidly. In the end I had 68 stars to the winners 300+ (who was a guest player by the way). I have yet to win any of the tournament. For that matter I have yet placed. You could say it’s because I don’t know how to play poker. Well I have been playing for approximately 10 years in casinos and privet games. Then they have split bet poker. It could be a really fun game if you knew how to play. Their instructions are very vague. I spent 2 day learning by losing. Then when I think I have figured it out I find out the really hard way I was wrong. Blackjack “21” now this is a rigged game. The higher you move up in rank the faster you will loss. Let’s just say I have never seen a dealer get 21 4 hands in a row. Well that is until I played this game. My final thoughts is this love all the options and realistic graphics (not chances to win) but if you are playing to win don’t count on it.

Hey developers, how about if you stop with your canned cut and paste response, and proactively make this a more enjoyable experience for us players. We know we can’t win every time, but it’s definitely not enjoyable to know your ‘dealer’ will almost always get the best hand, without question. Players will find out rather quickly, that these developers definitely want you to buy more chips. The only one that wins consistently is the dealer. The dealer turns blackjack more than any of the three players at the table. If an Ace is showing, it’s a high probability that she has blackjack. I’ve been at tables where the dealer is the ONLY one turning blackjack. When dealer has 10 showing, a very high percentage of time another 10 is turned, or the dealer ends up with a winning hand, usually beating the player with the highest hand by a point. A VERY HIGH PERCENTAGE OF THE TIME!! I understand developers’ desire is to sell chips. I don’t understand why they don’t do it with fair play. If you pay attention to the cards, you can pretty well guess what the dealer will turn, because the game is so very consistently designed to be in the dealer’s favor. Very disappointed. Especially because I believed their “fair play guaranteed” slogan. I don’t believe in coincidences, but the dealer’s hand is very predictable, and usually the winner at the table. Please tweak your algorithms to really allow fair play

First, we must give the developers credit for artistic excellence. The game board, cards, and the dealer are spot on… Although I wish they would change the dealer once in a while wink wink Now the bad part. If an ad pops up offering a certain amount of chips you can’t be sure you’re getting the chips or an offer to make the chips easier to get. I spent $50 to get 360,000 chips, which was triple what I had lost that day, on the pop-up ad. To be clear, the ad stated get three times your losses for $50. Which I paid. But I never got to see the 360,000 chips! Why? Well according to the “customer service person” I was not buying chips, I was buying an event??? I told them at that point I felt cheated and I would like my money back. They said no, and referred me to their website boiler plate that describes why you don’t get your money back from us! I’ve taken the case to my credit card company, Apple, for a refund, or a decision as it is called. I don’t know what to expect but I’m cheated out of my chips and I’m cheated out of my money, unless Apple takes my legally correct stand in this matter. ***Update. After I provided a screenshot describing their offer to me, the support folks decided to provide the purchased chips, citing a misunderstanding of what they thought I purchased. Happy ending. ***