Contact Carista OBD2 Support

by Rkricketts

As a (former) retail software developer, I understand why devs are moving toward subscription models. But $40/year is too expensive for what is generally an infrequently-used, casual-use app. None of the other apps I subscribe to, like RoboKiller and Overcast to name just two, cost anywhere near as much and I use them *far more often*. Overcast could quadruple its subscription and I’d still pay it because I use it heavily – hours per week. Its use:cost ratio is very favorable. But Carista, not so much. I’d probably use this a few times per year, that’s all. Very unfavorable use:cost ratio.

Carista, as I understand, already discourages commercial use and “oversharing” by limiting the number of vehicles (by VIN) that can be tweaked. I’m fine with that. I just want to tweak our two cars, that’s all. But I want to revisit my tweaks occasionally.

Offer a $10 or $15(tops) per year sub and I’m pretty sure the developer will see many more annual subs. I would sub for that. $40 is a lot for a seldom-used app. $10 or $15 isn’t. And I will not pay $10 for one week, either. That math is even worse.

by Chrisq1234

First of all, I wanted to say that I was doing my homework before buying an OBD device to use with this app. I’ve almost decided against it. If a user wants the advanced features, there is a subscription fee that practically charges $10/month, $20/3 months, or $50/12 months. To be fair, I asked them if this app was based on cloud servers to perform its function, but they said it was to maintain and improve the app. Well, I have several other apps that serve various functions like for my thermostat, but they don’t charge a recurring fee. And considering that most users aren’t going to use this app very often at all, it’s ridiculous to charge a subscription. I was told that I could cancel every month if I don’t use it often, but then if I want to use it again, that’s another $10. Really ???
If there was a reasonable one-time fee, I would be much more willing to bite. A lot of feedback in the reviews about the subscription fees.

by MrOBD

I bought the dongle and never got my month of free service. Further more there is no option to buy anything in the app.

~~Please add more buying features to the app in the menu!~~

You Carista devs don’t seem to realize that you would get more consumers if you made an option for some features available with one single purchase. Like one car company only with single purchase. The monthly payment shouldn’t be the only option. And paying monthly just to be able to adjust my seatbelt light flashing is downright ridiculous!! ONE STAR until this app is overhauled. There are many better apps out that offer the same stuff but cheaper or free.