Office 365 Video app not working? crashes or has problems?

Office 365 Video Status

Last Updated on 2018-09-27 by Microsoft Corporation

I have a problem with Office 365 Video

Are you having issues? Select the issue you are having below and provide feedback to Office 365 Video.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Office 365 Video for iPhone? Report Issue

Common Office 365 Video Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Office 365 Video app on iOS and Android devices. Solve all Office 365 Video app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Office 365 Video iPhone Issues and Solutions

Office 365 Video iOS app crashes, not working, errors
Office 365 Video iOS app network issues
Office 365 Video on iOS has black/white screen

Office 365 Video Android App Issues and Solutions

Office 365 Video has errors/crashing/not working
Office 365 Video server network connectivity issues
Office 365 Video has black screen

Office 365 Video iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Office 365 Video app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Office 365 Video app crashes or not working on Iphone (iOS):

Close and restart the Office 365 Video app on iPhone
Update Office 365 Video app to the Latest Version for iOS
Uninstall and reinstall Office 365 Video iPhone app
Update your iPhone to the latest iOS version

Fix Office 365 Video on iPhone unable to connect to server/internet connection issues::

To resolve Office 365 Video network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Office 365 Video black/white screen (blank screen) on iPhone:

Follow the Office 365 Video iOS app troubleshooting guide Here →

Office 365 Video Android App Issues and Solutions

Fix Office 365 Video not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Office 365 Video app issues:

Force Stop the Office 365 Video App
1. On android, goto "Settings" » click Office 365 Video app. » click "Force Stop".

Update Office 365 Video to the latest version on PlayStore

Clear Office 365 Video App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Office 365 Video app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Office 365 Video.

Fix Office 365 Video unable to contact server/ Office 365 Video internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Office 365 Video » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Office 365 Video » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Office 365 Video on android.

Solve Office 365 Video black/white screens issue on Android:

Follow the Office 365 Video android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Office 365 Video.

Verified email ✔✔

E-Mail: offandfb@microsoft.com

Website: 🌍 Visit Microsoft 365 (Office) Website

Privacy Policy: http://go.microsoft.com/fwlink/?LinkID=507380

Developer: Microsoft Corporation

About this app

IMPORTANT: Office 365 Video for iPhone requires an Office 365 Enterprise or Academic subscription license to sign in. Office 365 Video is a video portal for communicating ideas and concepts within your organization. Now Office 365 for iPhone brings all that content to your mobile device. It's a great way to share internal mission and vision messaging, new employee training, recorded meetings, and more. Office 365 Home, Personal, Student, and Government plans are not currently supported. Please contact your IT department if you do not know what type of license you have been assigned.