Contact Cryptomator 1 Support

by Pretty Serious About Privacy

I have no idea how this crap is supposed to be an improvement over regular Cryptomator, which never gave me issues.

While I am able to create new folders just fine with 2.0, it actually *crashes* when I attempt to view the folder and asks for the password again. Is there some kind of size limit before it crashes? Could you pretty please tell us what this invisible rule is so that we might have the privilege of accessing the files we paid you to encrypt?

I also am completely unable to ADD any new pictures to folders. As in, it does not work, period. I have tried it in every way — grabbing dozens or just one picture at a time — and they do not appear in the folder. Even when viewing the same folder on my laptop, it is completely empty. Strangely, I have successfully transferred some .PDF paperwork files, but not a single iOS native photo or video.

What this app essentially does is nominally allow more seamless integration of Cryptomator folders into iOS Files, but this doesn’t matter because you will not be able to access large folders nor transfer photos.

Don’t waste your time, sanity, or potentially whatever files you entrust to this garbage app. And for the love of god, do NOT pay them money for it!

by Nmigoski

It is annoying to edit files stored in a vault because they have to be copied locally to the device, edited, then copied back into the vault, also when accessing the vault from multiple devices, changes appeared not to sync, deleted files were still there on other devices. I expected better integration from a paid app.

by Johnrfowler

Update: since my original review, a cache feature has been added. It still doesn’t let you pick and choose which files you’d like to have offline, but it’s better than nothing. Beware that it will start to take up lots of space if you use the app often, and the only way to reclaim that space is to clear the entire cache. That means any offline files you had get cleared and you have to open them up again to make them accessible offline again. It can be a hassle on devices with less storage.

Original review:
My only gripe with the iOS version is the inability to download files onto my device while keeping them in an encrypted vault. I often work and travel in bandwidth constrained environments (remote locations with no signal, flying without wifi, etc) and can’t use Cryptomator because I’m not connected to the internet. I don’t want to download unencrypted versions of the files from Crypomator partitions onto my device due to their sensitive nature. Being able to store encrypted files locally with Cryptomator would make it the ultimate secure storage solution for me.