Contact Mortal Kombat Support

DO NOT BOTHER WITH THIS FAULTY GAME SCAM! Constant crashing of this game made me lose ALL of my progress! I’ve been playing this game since it first came out YEARS AGO in my spare time without issues until a couple days ago. Every time I would attempt to play the game, it would make it to the animated opening scene/trailer of the app and crash trying to load the daily log in page. Unable to do anything, I was forced to delete and then reinstall the app, and by doing this it completely erased my entire history of the app with ZERO way to restore it! Why can’t I restore it and resume my gameplay? Because I didn’t make an asinine WB account to have my progress sync to it - which I might add, was NEVER even recommended or mentioned as something to do in the app at any time! It’s despicable that I have essentially been scammed by this company for a couple hundred bucks on their micro transactions with no way to restore any of it! I couldn’t even log in to the app to get the necessary info to create a WB account even if I wanted to because of the constant crashing which is the only reason I’m compelled to write this review! I even checked forums online and countless people experienced the same issues as me! IT’S A COMMON ISSUE THEY ARE AWARE OF AND HAVE NEVER ADDRESSED! Never again will I support this shady business after their inability to fix their crashing game and because of their complete failure to protect their customers!

First off, there are some serious bugs affecting the save data of the game. After exiting the game, any progress made in challenges is erased. This is the case for both Baraka and Jade. The frame rate is also a bit unstable, so if something could be done about that, it’d be appreciated. Though I understand it may be a hardware issue that can’t be helped by the developer. I will not be able to play the game until the save data bug is fixed. It prevents me from finishing challenges, and I’ve enjoyed this game in the past, and would hate to walk away from it like this. Second, the new store layout is disappointing. Although I’ve generally purchased card packs with koins and souls, it’s a bit concerning finding that selection of individual characters is very limited, and that small selection is reset after a certain period of time. This isn’t fair if we have a new challenge that requires a specific character, like the Triborg challenges did. In addition to this, it has affected some characters. Cutthroat Kano, for instance, no longer has a special ability. He used to cost less than most gold characters, but now costs the same as others. I look forward to a bug fix update as soon as possible. NetherRealm rarely lets me down as a customer, so I’m willing to let this incident slide for now. Thank you.

First off this game can be fun. There is a lot to do. The graphics are nice. And well it’s Mortal kombat. However I’m a little surprised by the technical team and the inability to fix issues. You thing for such a big name they would be top notch. There is a lot of crashing going on not to mention the cheaters. Which neither they seem to be able to fix. They tell you to use a WBID to log in and save your progress. I lost my account after about the first year and there was nothing they could do. I started playing again and spent years and money into it and one day it crashes I reopen the app and poof gone. Contacted support and there is nothing they could do. I lost a full roster, characters I paid for, my equipment, 3,000+ souls, 9 mil+ coins, everything.... They offer to replace the ones I paid for but everything I earned they could not. After fussing they offer me three other characters maxed out. Little this would do with everything else gone. Funny they could not replace this when hackers seem to have no problem at getting this stuff. Maybe they should hire a few of them. The crashing is bad and people post all the time that they lose their accounts due to this. So play have a good time while it last. Everything good does come to an end. Just keep in mind that you could lose everything at any point. But I do strongly advise against putting you own money into it.