Contact Diablo Immortal Support

This game plays really well and the story is actually decent. However as you start getting further and further along, the more laden with mtx this game gets. In the beginning progress comes very quickly and gameplay feels very rewarding, but after you get to the end of the story, you start to notice the gameplay is less rewarding and progress not only slows to a crawl, but actually gets stopped. End game gear, especially upgrade items are gated behind real world currency (looking at you Dawning Echo, $100 bucks for an item required to “awaken” a single piece of gear). Not only that, but the amount of high end gear that drops is capped to a certain number per day, so you can’t manually grind it out either. It’s a shame because I think this game would be worth digging into and grinding out the gear, except they’ve made it so that you literally can’t unless it’s with your wallet/purse/trust fund. The gameplay is fun, but the cash grabs are very disheartening and it feels like a rug pull when you get to the point when you spent hours and a little bit of money only to realize that you eventually get to the point where you no longer can grow your character. Then when you decide to try out another character, you realize your battle pass, cosmetics, and all your other stuff purchased is bound to your first character instead of your account like you would expect.

Blizzard's web site has a statement of their values. Under "Gameplay First", it says: "Everything we do at Blizzard Entertainment is based on the success of the gaming experiences we provide our players. The goal of each discipline within the company -- be it art, programming or customer support -- is to make our games as fun as possible for as many people as we can reach." Diablo Immortal is a violation of that mission statement. This is a game where they made gameplay juuuuust good enough that you could witness the genuinely enjoyable gameplay you could get if you pay them money, constantly. The guys throwing down tons of money are getting the "games as fun as possible" experience. The guys not throwing money are getting a "games just good enough" experience. And what a shame. This is a well crafted, beautiful, and enjoyable game except for the ridiculously excessive monetization. I bought X-Com 1 & 2, and Civilization 6 for my iPad, happily. They devs of those games didn't have anything on their agendas but "make it awesome." Blizzard could have done that. They could have charged us what they'd have charged for a full Diablo game. They could have said, "the opening is free but each subsequent chapter is a purchase" (like Space Marshalls does). But instead they said, "all those really terrible PTW games out there?... let's see if we can out-do every one of them."

Ok. First off great game and play. The graphics are nice. Here is the problem with this game. Put $1K into it and cannot get a BSJ or Bile to drop and if you do it is only 2 stars. Then to level them it is ridiculous since you need money to run and get legendary gems. You need more of these impossible drop gems to rank them. Gems give resonance and make you stronger but people have put several thousand to be maybe mid tear players. Everything in this game is RNG. Let me clear that, everything in this game is a gamble. 100% gambling. With your money and time. Legendary items seldom drop and if they do you only get 2/1 stats. I ran for 1 week around 6-8 hours not one upgrade. Do not get me started on set items. 3 weeks of spamming a dungeon and everyone but me gets what I need. And if you do get it....it is not an upgrade. This is gambling. I recommend not even playing this game if you want to be a bit competitive. If you do just know you will have to fork over $1K to MAYBE get something you want. Getting the neck is a gamble. You cant share or give a gear drop to someone in your clan/guild that needs it. You cannot sell gems you don't need. You cannot place things in market at whatever price you want. They cap it. Also, if you want a well priced gem from auction, it is another gamble. Everyone waiting to buy at time, and it is RNG (i guess) who gets to buy it....for real. Blizzard you are crooks.