Back-Up Care Reviews

Back-Up Care Reviews

Published by on 2021-06-24

Family care emergencies can disrupt your whole day. Bright Horizons Back-Up
Care™, a benefit available to you if offered by your employer, can give you
peace of mind, providing replacement care when regular arrangements fall
through. Now the program is in the palm of your hand! As a us...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Back-Up Care Reviews

  • By

    New version is fantastic!

    Thanks Bright Horizons! Everything is a lot quicker now, and it looks better!

  • By

    So easy

    Really easy to find emergency child care!

  • By

    Can’t see waitlisted reservations

    My son is on the waitlist for a few days of care. I can see that on the website but not on the app. ☹️

  • By

    Great and useful app

    I have certainly had issues with this app in the past but I have noticed a lot of improvements lately. It makes it very easy to request backup care. I made sure my profile was updated online and then used the app to request care. I recommend the app if you have access to backup care at Bright Horizons.

  • By

    Awful app

    This is one of the worst apps I’ve used. It asks me for a new pin each time I log in. It’s incredibly slow all the way around. When searching for locations, it takes my current location and then doesn’t filter in all the day cares available even when I set the miles away at 40. I’m at work trying to find the daycare by my house, and it doesn’t even list it when I input the search for the surrounding 40 miles. I know for a fact it’s within 40 miles of my work location. I wish the app didn’t just take into consideration my current location but would allow me to set the search parameters at a different location.

  • By

    One of the worst apps ever

    Hard to believe anyone tested this app before releasing it. Super buggy. Put in new data or remove data, click save, refresh page, and it’s back to the way it was before I put in or removed data. Example: can’t unclick special needs or allergies from my kids profile, which we have never entered. Put in a mobile number as “textable” and when making a reservation, it is only “nontextable.” Try to make reservation, asking for Emergency Contacts before making the reservation except there is no screen for entering them , only Authorized contacts , which I already have done .

  • By


    I like using this app. Would be great if I could see or edit more of my profile.

  • By

    Far from production quality

    It is not at all in production quality. (1) After logging in, I am prompted to set up a new passcode. After setting it up, I may login a couple of times using the passcode thankfully. Next time, however, after typing the passcode, it doesn’t proceed and so I have to log out. Then it asks my login credentials and them prompt to set up the passcode. (...infinite loop...) (2) It cannot search a center near my location. It kept returning 0 result on the app, but it worked well on the website from my PC. Bottom line: This is a useless app for now.

  • By

    Poorly Optimized App

    My company just partnered with Bright Horizon for these additional benefits, so I was excited to see what was actually offered. Upon launching the app I was led through the process of creating an account. Upon completing that, I was told to update my profile. Apparently the app doesn’t recognize my apartment’s address as an actual address. It doesn’t notify me as to why, and doesn’t offer tips as to how to fix it. Instead it blocks me from accessing any benefits and won’t save any profile updates. Very disappointing.

  • By


    Supposed to have services available through work but the app after updating my profile asked for a job title which is an in editable section and everything I had updated erased. Called the phone and then they wanted all the info to start from the beginning. Try the website maybe but don’t bother downloading the app.

  • By


    I cannot get the preferred caregiver through this app. I am able to see and choose the preferred caregiver; however, it never sends the request to that person, rather, someone else I don’t know gets assigned to me. Then, I have to cancel the request and call the support line every time to be able to get my preferred caregiver. So, the app is nonfunctional for me.

  • By

    Crashes upon opening

    I registered using a computer and was told there was an app. As soon as you open the app, it crashes in 20 secs. Read through some of the reviews and saw some instructions. Deleted the app and installed again. Same thing. I guess I’ll have to stick with the computer.

  • By

    What a great tool!!

    This new app allows me to make care reservations fast. What a great addition to an already wonderful program.

  • By

    App won’t open. Keeps closing when you open it.

    The app suddenly started force closing on me when I try to open it. I have no other apps open, restarted my phone but nothing helps.

  • By

    Use the website and don't waste your time

    On an iPhone X it crashes on start if you select to remind you. Better if you use the website (that also needs some improvements but at least works).

A better way to Contact apps

You can now contact Back-Up Care customer service directly
via Email using our new site -

Contact Back-Up Care directly

Is Back-Up Care Safe?

Yes. Back-Up Care is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 28 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Back-Up Care Is 30.5/100.

Is Back-Up Care Legit?

Yes. Back-Up Care is legit, but not 100% legit to us. This conclusion was arrived at by running over 28 Back-Up Care User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Back-Up Care Is 30.5/100.

Is Back-Up Care not working?

Back-Up Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Back-Up Care? Report Issue

Leave a comment:

Why should I report an Issue with Back-Up Care?

  1. Pulling issues faced by users like you is a good way to draw attention of Back-Up Care to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Back-Up Care customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Back-Up Care.

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