Contact Fisher Price Support

by Aleigh515

I got a new phone and had to download the app again for my deluxe soother... to my dismay it was completely different and not in a good way. I’ve never felt compelled to write a review until now. I went to put the music on the go visuals on for my 9 month old but the comforting animals he used to love were no longer there. I put the music on while searching for the visuals, thinking that I was just not understanding the new set up, and he came crawling toward me with excitement hearing the familiar tune only to be confused why mama wasn’t showing him the animals. This pisses me off. Car rides have been so unpleasant for him (and us) since he was born, but the animals calmed and soothed him stopping him from screaming all the way to our destination. He’s almost 10 months old and all of a sudden one of my favorite features is just taken away? We use the soother every night and now the setting are so much more difficult and not as personalized. This is complete crap fisher price, before this update I would have given you five stars.

by Chickadee3085

I bought a Lumalou at an exorbitant fee because I wanted the ability to control the soothe settings remotely. The app asks you to login each and every time, and the lumalou that I’ve paired with previously never stays paired. Almost every night I have to repair the thing if I want to use my phone to control the settings.

It’s completely useless to me. The custom settings I had set for 2hrs music, continuous light is now reset. I can’t turn on the light without also turning on the music from the remote button, or pairing to my phone again which makes its own noise and will wake the kids up. So if either of them wakes up in the dark, scared because their nightlight is out, what do I have to do? pair the lumalou again instead of just turning on the light and light alone from my phone.

I wish I could still return the lumalou because without a consistent app it’s useless

by Mriverar

I got a message that starting in March of 2024, this app will no longer connect to my seahorse. Which means we’re stuck with the default settings on the seahorse and won’t be able to use our presets. The default setting is too loud and bright, and not being able to use our quieter and dimmer preset basically means this important soother for my daughter will be unusable. She has been using this her entire life, and she loves it. But now it’s ruined for her.

And Fisher Price is sorry for the inconvenience? What the heck is going on? How hard would it be to continue to support this app and its devices? I’m sorely disappointed. This company is not what it used to be. It’s all about profit, and they have pennies to save.