Canon Camera Connect Reviews

by Carrier007

I’m not sure which it is, CanonCameraConnect or the camera, probably both. The first time I connected CanonCameraConnect to my 1DX Markiii it seemed to work fine after configuring everything, which by the way is far more complicated than it needs to be. Maybe it was the fact I hadn’t taken many pictures yet so it didn’t have to process much information. But, after the first time transferring a few images to my phone and then filling the cameras card up a bit I went to transfer a few more images and it crashes CanonCameraConnect just scrolling the images. Then the WiFi connection drops and refuses to connect again until you turn the camera off then back on. After that it just repeats the same thing again. You’d think after spending $7000 on a camera that is supposed to do what they say it can Canon would provide an app that makes it actually happen. Apparently they should charge $10,000 and spend the extra on building a working app! And I believe I read somewhere that canon plans on charging for the next version of their camera connecting app. I know now not to buy that one. Good thing they gave everybody a test run for nothing so they know what there’re going to get with a paid version.

by Youtzful_idiot

Well in case you thought Canon could make a printer or scanner that worked without spending hours upon hours and frustration after frustration, think again. Canon has really made an idiot of themselves and their customers once again in the printer suicide family of products it appears that Canon, much like every other printer manufacturer since the dawn of humanity, has also failed to create a printer/scanner which offers even a solitary working function. Wait there more. Not only will you waste your time and money purchasing a canon brand printer scanner combo but you can download a dozen or so FREE apps to failing alongside thd corresponding printer scanner. These Canon Failed Products complement themselves quite terribly together. They’ve lowered the bar to even greater heights or should hypes because they sure do promote their nonworking garbage. Now I get to take this pile of trash back to the store for eighty dollars or maybe I’ll just tie it to my ankle and throw it over the nearest bridge; that seems like the only actual solution that Canon has left me with on this amazing Friday night. Thanks a lot for making ten broken apps and a scanner printer which has the sole Unique feature of NON-WORKING. -10 stars all day.

by Jane Bruner

I bought this camera specifically to be able to use with CanonCameraConnect and based on the type of shooting I do I am very reliant on CanonCameraConnect functioning. Recently CanonCameraConnect has stopped functioning and there is a very long lag in the images shown on my phone and it no longer automatically connects to my camera. I tried calling customer support and while the support agent was very nice, he had no information on his end regarding this issue or estimated timing of a fix. He actually started the call telling me it was a user error on my end and then finally by the end of the call said he had another call on a similar issue so perhaps it was an app issue. But again, he had no documentation on the specific issue or a fix in progress. So overall it feels like canon is not committed to support of this product and ultimately that has a huge impact on whether I am able to use the expensive camera I purchased as intended.

by Ja Meeks

Honestly, this is probably the most frustrating thing I have dealt with in a while. I am literally in the middle of taking pictures and the connection drops. I will then, turn the camera on AS WELL AS open and close CanonCameraConnect . This still changes nothing. When I open CanonCameraConnect , I get a notification that the “connection to the camera failed”. If I don’t get that pop up, I’ll get one that says “WiFi is in use on camera...” but still won’t be able to connect. When I go to put the password in (THE ONE THE CAMERA PROVIDES) I get a pop up that says the password is incorrect. I have disconnected and reconnected both the WiFi and the Bluetooth. Turned the camera on and off about 7x now AND STILL it is not connecting. Not to mention, after spending all this time trying to get the camera to connect to my phone, the battery pack on the camera is now dying. Never again in my life will I purchase another cannon product. I will NEVER recommend this to anyone, not even my worst enemy. If you like having your time wasted, this product is for you.

by Mike In The Big Apple

8/4 update still does not allow for camera to be seen on EOS remote software on iPad. As before, camera is connected to wifi, but EOS software does pick up the connection...... iPhone works and is convenient, but not sure how many professional photographers rely on the smaller screen of a phone to proof pictures.... Disappointing as this worked fine prior to the July "updates".

Looks like yet another update was pushed out on 7/13. The 3rd in as many days.... iPhone is stable. However iPad does not work. I can keep CanonCameraConnect from crashing by connecting to the cameras wifi first. However, when I open CanonCameraConnect on my iPad I cannot see or take pictures despite the camera coming up as connected in the Canon app. If I do not connect to the camera's wifi before launching CanonCameraConnect , it crashes. Too bad as I have a shoot tonite needing my iPad setup.

Managed to get the new 7/12 version to work on iPhone sporadically. Still crashes though. No longer works on iPad which is too bad given the size difference in screens. Deleted and re-installed and still crashes.

by Heysavnac

canon, this is by far the most horrible experience I’ve had with a DSLR camera app, and I’ve tried Fuji’s, nikons, even Lumix’s. Connecting to my phone is insanely confusing and impossible because it doesn’t instruct clearly what the camera is doing, or what I should be doing. the connection keeps failing when attempting to connect to the network that my phone is connected to, then randomly decides to use its own WiFi network, of which my phone doesn’t successfully connect to. It just infinitely loops the loading circle and doesn’t establish a successful connection.

Once it actually (in a blue moon) connects, transferring multiple photos takes AGES, and sometimes even freezes and doesn’t progress.

Canon, what the heck! This is sooo disappointing, if I could give your app zero stars, I would. Just buy a card reader that fits your phone because you will hate this. As for remote shutter, good luck connecting.. I couldn’t even connect it to demo for remote shutter so I couldn’t tell you how that behaves.

by AstraDragon

A friend of mind showed me CanonCameraConnect a few years ago. I was so psyched! Having recently received my new Canon 90D, I put it to the test. It worked fine at first. Then it didn’t. Later during a shoot where I was photographing myself, it lost connection. This kept happening after every shot. I tried to figure it out without any success. As a result I lost valuable time and almost my sanity. Canon: You got a great concept here! Right now I’m on verge of being converted into a doubter among the many people who are equally turned off by CanonCameraConnect. Right now the Covid-19 pandemic has millions sheltering indoors and need to keep busy. With the social distancing thing, people don’t have the available extra hands to help with filming or photographing. CanonCameraConnect can be a lifesaver!!! Please fix this!!! People will love you for it!!!!!

Update: Still problems!!! Tried to establish a connection with Wi-Fi to transfer photos wirelessly to my iPad. I wasted a full hour with this!!! Totally useless!!!

by HoBo Cycling

Was able to make it work on a G1 X Mark II but it’s not intuitive. First go to your iPhones WiFi settings. Then press the playback button on the camera. Next press the WiFi button on the camera. Refresh your WiFi by pulling down on the iPhone screen. The cameras SSID name/number should show up as a WiFi point. Choose it. Wait for the blue check mark to the left to make sure you are connected to the camera. Launch CanonCameraConnect . The camera screen should change and show a iPhone image outline. Hopefully it’s connected and the option to select photos will now be available plus the other attributes of CanonCameraConnect . Good luck!
*quick update :
when connecting you want your phone open to WiFi settings.
I started the camera after this recent update and had no problems. Was able to remote shoot using CanonCameraConnect too. All good at this point.

by @awthentik

I have a EOS RP and a EOS R.
Remote live view shooting with IOS devices is an actual joke. Freezing, stutters every few seconds, and always wants to disconnect. It’s as if the internal WiFi in the cameras has weak signal to the iPhone. I have tried on 4 different devices ranging from iPad to iPhones. Was on the phone with tech support for two hours and they suggest i send the camera in. I now have two cameras I love and neither of them can use REMOTE LIVE VIEW SHOOTING with any consistency. Doesn’t matter where I am, it’s just a awful experience and if you move the iPhone more than 2-3 feet from the camera it will completely freeze the image on CanonCameraConnect . Sony’s app for remote live view shooting is trash too. It’s 2021 and this needs to be fixed when paying $2000 for a canon camera that can’t remote shoot through CanonCameraConnect

by Chuy1106

I’ve been using CanonCameraConnect for a couple months now and overall I’m happy with its functionality when it works. As others have mentioned the camera seems to connect and drop randomly. I found turning off the camera and waiting about 2 seconds and then turning it back on seems to fix that issue and it connects right away.

I’m currently using this on an iPhone 7+ with a canon 80D. I’m not sure if anyone else has noticed this but when I download my photos from the camera they’re in JPEG even though I’m shooting in raw. When I open CanonCameraConnect to view photos I see that they are raw files. I select the pictures I want and download them but when I move them from iPhoto to Lightroom mobile they are all JPEG. Not sure if this is an iPhone optimizing issue or not. I did test my theory using a third party camera app for iPhone that lets you shoot raw photos using the phones camera and imported those into Lightroom mobile and those remained in their raw format. I wish I could download the files to a folder vs only having the option to download to iPhoto to get around this issue.

Other than that everything else seems fine. I like using CanonCameraConnect as a remote shutter when shooting at night.

by MannyVgood

This Canon app is limited to some of their hardware. Unfortunately for me, I have an older Vivia HF R60 camcorder that can’t use this application. If I would of have had known what hardware works would this, and other Canon applications, I would of have had never have purchased the older Canon Vixia HF R60 camcorder. Their website, and customer support isn’t that much helpful either. Well it is a hit and miss with their customer support. Sometimes you get the right person who will help you out, especially when one like myself is not an expert in any way, and then you got the cocky ones who will talk to you as if you were dumb or stupid, and try and make one feel as if we were supposed to be have been born with knowing the Canon products. Anyhow, if you are going to try and use CanonCameraConnect, make sure that your Canon hardware gets to support the applications that Canon has, and good luck in trying to deal with the Canon customer support folks too.

by NNesbit

I rarely write reviews, but I have to echo the other reviews as of late. CanonCameraConnect is just too difficult to navigate. Even for the expert it’s far too many steps. I came to CanonCameraConnect Store to see if I maybe missed an update or if maybe CanonCameraConnect was retired. Then I ended up looking for a replacement app. I used to love using remote live view. It came in extremely helpful on many occasions. Unfortunately, I’ve not even been able to maintain a solid WiFi connection to the camera from 3 feet away. CanonCameraConnect tells me I should move closer. If I were any closer I could release the shutter myself. I have small trigger remotes for that sort of thing. That’s not the point of CanonCameraConnect . The point of CanonCameraConnect is to allow usage of the technology in a way that makes it more convenient to catch a great shot of landscape without freezing near to death. Or getting the shot of a certain bird if you’re a bird watcher. Great feature for nature photography. If it would work. I’ve kind of just given up on it.

by Monicajudith

I’ve been using CanonCameraConnect for months and it works pretty decent with the remote feature. I use it for self portraits, so getting to see the viewfinder and snap shots from my phone is very helpful. It has its annoying quirks, like disconnecting every single time my phone locks or I quickly switch apps like when I’m responding to a text, but it works fine in live view and the shutter button is pretty much instant. I had some trouble connecting the camera to CanonCameraConnect once I got a new phone, but was able to figure out the issues after I wiped the wireless settings on the camera and started from factory settings. It was annoying, wish there was a way to connect more than one phone, or if there is one I’m unaware of, at least an easier, more straight forward method. Decent app overall, but you can’t multitask on your phone when you’re using it because you have to reconnect all over again if you accidentally exit out.

by Aprilbutter

It’s been working pretty great for me. I’m using the wi-fi card in conjunction with the 5DSr. I haven’t had any real issues.
But, I would like to be able to adjust K in the white balance from CanonCameraConnect . If I have my camera mounted high on the cstand and I have to tweak this setting on my camera...it’s a hassle. If I were able to do it from CanonCameraConnect that would be great!
The other thing is that I can’t figure out how to have a composition/crop overlay on CanonCameraConnect screen. I use that a lot in tether so I know where the lines fall. If that’s not in there..please add that too.
When shooting weddings...it’s a perfect little tool to transfer photos to my phone, do a quick edit in Lr and post to the bride and groom. It’s perfect for that!

by Wade_gh

Devices: Canon 6D Mark II, iPhone 12, iOS 14.2.1
CanonCameraConnect has been driving me crazy the past few months! I have not been able to get a Wi-Fi connection to take pictures through the Canon app until today. What worked for me was turning on Bluetooth on my 6D Mark II. I connected with Bluetooth through the Canon app and with wifi function still enable on the camera side, I made my wifi connection through CanonCameraConnect by selecting “remote live view shooting” and following the prompts. I hope those helps some of you make your connection.

Other than the connecting issues I was having, CanonCameraConnect works great for giving me full control of my camera without having to touch my camera during a multiple exposure shot.

by Drethelin

CanonCameraConnect makes transferring either 2mb or full sized photos from an eos r5 to my phone pretty simple and fast, as long as I’m willing to use the Bluetooth to connect to the camera’s Wifi and leave CanonCameraConnect open, preventing me from doing anything else with my phone at the same time. It’s quite good for small batches of photos but annoying for anything else. The connection is a little awkward but once it connects browsing photos and picking which to transfer is quick and easy.

The feature I would most want is background photo transfer over Bluetooth like SnapBridge has. Even if it’s limited to 2mb versions it would be hugely more convenient for sharing photos as I’m out and about and particularly would be a very reassuring way to have a backup that goes directly to the cloud, even if it’s not a full-resolution backup.

by Hate The User Interface

The only reason it’s not 5 star is because of how confusing it was to set up at first. I am using a canon rebel t6i. The options start on the M series, but for the most part the self set up is pretty easy. I am giving them a great deal of credit because it seems like they tried to accommodate a lot of models. Once I did get it connected though I was beyond a static and even squealed a little like a little girl. Right away I’m able to access the images on my camera and download them, or I can send them to social media right away and change the compression size to a JPEG format or smaller. However both the camera and the phone must be on Wi-Fi to utilize this, I know that there is a physical device that I can buy to make it so I could use this no matter what which is normally about $130 starting, but for somebody who didn’t want to spend that yet this is an amazing feature and has already amped up my photography business!

by SheReviewsThis

I got my Canon camera two weeks ago, and since then I have had to learn how to use it through a visual process. I am completely new to the photography industry. I insisted that I not read the handbook, just to save time. So, when I saw that you needed CanonCameraConnect to transfer photos from your camera to your phone I was confused. When I opened CanonCameraConnect though, I found it informative and clearly stated how to use the feature and became an easy step. The quality of the image taken on the camera was preserved and transformed into something beautiful after editing. Only downside is that video components do not drop to your phone, although using the USB to a laptop isn’t a hassle. With all the reviews I’ve read about this product, I feel as if people are not giving this feature as much praise as it deserves.

by Quicknick7

CanonCameraConnect is great if you don’t expect great things out of it. It is great at allowing you to quickly access and manage your photos through connecting with the camera. This feature helps me frequently when I want to quickly access the pictures I took at that time. You can download your pictures, even raw pictures, to your device and do with them as you please. I found that videos are typically unable to be played in CanonCameraConnect which can be upsetting, but remember, keep expectations modest. Lastly, the live view photo feature is useful and can be nice as a remote trigger for tripod use and pictures that require stability. Not great for fast tracking or professional use though as it is finicky and not perfect in some ways. Overall, CanonCameraConnect is great for light to moderate use and for those who like to immediately or conveniently access their pictures on their device without needing to take out the card from the camera. I’d give CanonCameraConnect 4 to 4.5 stars, but it’s current ratings aren’t accurate so 5 it is. :)

by 7429530

I’ve been using CanonCameraConnect for a week with new Canon EOS M50. Good guide for pairing (the usual Bluetooth multi step but CanonCameraConnect is easy to follow). Once paired it stays paired so you don’t have to set it up new every time. App has very fast and straightforward and intuitive ability to scroll through images quickly. There are hundreds in my camera already and I found it super easy to locate, zoom in, download to iPhone for further editing or posting. Have not used GPS or remote control yet. I also every much like that Canon does not try too hard to direct you to their cloud storage (I have my own thank you very much) unlike some other brands who even force you to create jpg with their supposed photo management software (which usually stinks). I also like the M50 as a lightweight travel camera in between a pocket cam, iPhone, and DLSR.

by Red's Mew

I have been using CanonCameraConnect for quite a while now, and I have done nothing but praise its performance. It isn’t the most perfect thing in the world, but it’s not meant to be. It’s fast enough, can download photos in full resolution and has no problems with connectivity. But then, about 2 weeks ago, when the last patch was released, a few changes were implemented. I’m sure it helped some other people in some ways, but in doing so, RAW files could no longer be downloaded and EXIF data was no longer available. Now RAW can be a struggle enough, but it didn’t affect me all that much. But taking away EXIF? Really? Now I can view my own smart phone’s ISO, Aperture and shutter speed, alongside its focal length, but I can’t do the same for my professional-level camera? I am thoroughly disappointed. I will happily change my review if this is ever amended, but in the mean time, I’ll be looking for another service.

by Foodsnoop

The old application and UI used to work great. Now there are less customizable preferences and it’s very buggy. If you can manage to connect your device, you can only manage to successfully connect one unless you want to delete and reset your WiFi settings on your camera and restart the process. My biggest gripe is that the files claim to be shown and downloaded in raw, but there is a significant degrade in quality when being viewed or downloaded to the device compared to sticking the camera card right into the device. I try to download them in jpeg, but there is absolutely no setting I can choose to change it to download in a jpeg format. Clicking either “original” or “reduced” in quality settings don’t change anything. I was really hoping I could make CanonCameraConnect work especially while on vacation, but canon doesn’t seem to keen on getting it to properly work.

by ClydeP1

App seemed reasonable originally when I downloaded and connected to the camera. Could at least access the images on the camera and also control the shutter remotely which is what I really wanted. Have not used the camera for a couple of weeks and when I went to use it today, I cannot get CanonCameraConnect to connect. Have used the “Easy connection guide” repeatedly to see if I was doing something wrong but even after following all the steps it still does not work. Deleted CanonCameraConnect on my iPhone and downloaded again but still no luck. This appears to be a third party app but it still has the Canon logo so you would think that Canon would have ensure that CanonCameraConnect is effective. Does not bode well for a company like Canon that is known as a technology company with good quality on other products.

by Jp_camera

Unbelievably terrible app. IPad app simply doesn't work - period. Has anyone at Canon actually tried to use CanonCameraConnect with the iPad? The software on Canon cameras is excellent - why not asking that team to develop this interface? As a user, I am not looking for too much at first. Stable, wireless picture downloads and viewing would be great.

Why is CanonCameraConnect even distributed with the Canon name on it? Canon - are you listening?

Update: OK, I was eventually able to get the iPad to work with the camera. I had used CanonCameraConnect on the iPhone with some success recently. To make this work on the iPad, I needed to go to the camera wireless menu and delete the iPhone and add the iPad as a connection point. After some fiddling around, it did connect and work for downloading images on the iPad. OK ... up from 1 to 2 stars. Not intuitive but it did work.

by BrianCzap

If you’re hoping to get professional edits on your phone, forget about it! CanonCameraConnect is good as an absolutely last option for posting your photos.
First off, I found it quite complicated connecting camera to phone via WiFi. Think a Bluetooth connection would be better/easier.
Second, and perhaps the most disappointing, there is no support for RAW files. Editing in RAW offers many more options than in .jpg. iPhones support RAW editing, and CanonCameraConnect recognizes the files on your phone as such, but after transfer, and opening them up in Lightroom Mobile, I was disappointed that they were saved as .jpg’s. In fact, the pictures I take on my iPhone X built in camera are automatically saved at a higher quality than pictures transferred from my $800 camera after using CanonCameraConnect! 😟
So if you are like me and don’t like carrying a laptop around with you, don’t expect to get a professional quality edit on just your iPhone or iPad!
Third, the remote shooting part of CanonCameraConnect suffers from a lag, and a couple of times, I’ve lost connectivity. Such a let down!
Overall pretty disappointed with this.

by Wolfie1190

I just got a new EOS M6 which I absolutely LOVE. The only way I can edit my photos is with Snapseed or Lightroom on my phone, since I don’t have computer access. So ideally, transferring photos directly from the camera to the phone would be awesome. I’ve tried several different methods through CanonCameraConnect and camera itself, but the camera keeps disconnecting whenever I try to transfer the photos. I can make selections just fine, but when I choose “transfer” I get the disconnected message.
I used to have a Nikon and the SnapBridge app wasn’t perfect either, but at least it transferred photos without an issue. It’s literally the only use I have for CanonCameraConnect . So for me, CanonCameraConnect is absolutely useless now and I’ll have to find some other way to transfer photos.