Contact Cop Support

I’m using the app on iPad and cannot change the sort order for people. In the browser I sort by Last contacted date. In the app it only shows people sorted alphabetically. Because of this I’m using Prosperworks in the browser - which also doesn’t work because I can’t see the entire screen; and there’s no way to scroll to the truncate part of the screen on the right. I’m (once again!) left wondering why the hell I’m even using Prosperworks :/

Copper is a decent product. It allows you to manually log all of your calls, texts and so forth and it tracks your emails. Nothing that should come as a surprise as the vast majority of CRM’s do this today. What is unique is their billing and cancellation policy. If you sign up for 1 month you are being locked into one year without any notice or notification. Even though I spoke with a representative named Oliver who said they would let me get out of my agreement, copper continues to bill me. If you try to cancel or request support… there is none… As a military veteran, I am very disappointed that a product that claims to look after people would do such a thing. If the situation changes I will update my review

Still a few quirks in the iOS app but overall very solid. I am writing the review in hopes that the app will not ask me for the 1000th time if I am enjoying using it. OK fine so I enjoy it now lets hope I don’t have to see it on the home screen every time I launch the app. They are very proud of the system which can capture contact info from inbound emails but its unreliable. Unfortunate as that’s a major selling point. App also logs you off whenever it seems to feel like it. A little annoying when you have to log on again on the iOS app. If I am looking up a contact I don’t need to be bogged down with logging on again. I asked them Devs. about it and they said its normal. I asked why but haven’t received a response yet. I am using both Copper and Zendesk Sell which used to be Base CRM. Zendesk sell has the better interface for mobile. It synchronizes to the phone so if you are out and about with no internet then you can still find a number. So; four stars for Copper and hopefully the program won’t keep asking me if I like it. :)