Contact Opal Travel Support
Company Name: Transport for NSW
About: Opal Travel is the official app for managing your travel across the public
transport network in Sydney (Australia), and surrounding regions. Use the app to
plan trips, top up your Opal balance, view trip and transaction history, and
access other useful information all on your Apple device Opal Travel can be used
with both registered and unregistered Opal cards.
Opal Travel Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: appsinfo@transport.nsw.gov.au
Website: 🌍 Visit Opal Travel Website
Privacy Policy: https://transportnsw.info/opal-privacy-policy
Developer: Transport for NSW
Privacy & Terms:
https://transportnsw.info/apps/opal-travel
3 Most reported problems 😔💔
Top Up Takes Time
by P1vot4l
I have topped up with my overseas card and it cancelled but I didn’t get my refund yet. $100 was the amount. I contacted in Sydney Central Opal booth and they said it will take 3 days to get the refund. I will wait 3 days. And if I don’t get my money back I will take steps.
After getting cancelled I have topped up from the booth in person with my local card, still I can’t see my topped up amount in Opal app.
App is terrible
by JarrahCy
I’ve tried at least 20 times to search a simple trip and app crashes every single time. It’s completely useless.
fix your issues please
by Your App #1 Hater
i cant even top up my card multiple times despite deleting and downloading it again. also my friend topped up her card with $60 yet in the app it appeared 6$
Have a Problem with Opal Travel? Report Issue
Why should I report an Issue with Opal Travel?
- Pulling issues faced by users like you is a good way to draw attention of Opal Travel to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Opal Travel customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Opal Travel.
