HKTE Smart School app not working? crashes or has problems?

HKTE Smart School Status

Last Updated on 2024-11-06 by Hong Kong Telecommunications (HKT) Limited

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Common HKTE Smart School Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HKTE Smart School app on iOS and Android devices. Solve all HKTE Smart School app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HKTE Smart School iPhone Issues and Solutions

HKTE Smart School iOS app crashes, not working, errors
HKTE Smart School iOS app network issues
HKTE Smart School on iOS has black/white screen

HKTE Smart School Android App Issues and Solutions

HKTE Smart School has errors/crashing/not working
HKTE Smart School server network connectivity issues
HKTE Smart School has black screen

HKTE Smart School iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HKTE Smart School app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HKTE Smart School app crashes or not working on Iphone (iOS):

Close and restart the HKTE Smart School app on iPhone
Update HKTE Smart School app to the Latest Version for iOS
Uninstall and reinstall HKTE Smart School iPhone app
Update your iPhone to the latest iOS version

Fix HKTE Smart School on iPhone unable to connect to server/internet connection issues::

To resolve HKTE Smart School network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HKTE Smart School black/white screen (blank screen) on iPhone:

Follow the HKTE Smart School iOS app troubleshooting guide Here →

HKTE Smart School Android App Issues and Solutions

Fix HKTE Smart School not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HKTE Smart School app issues:

Force Stop the HKTE Smart School App
1. On android, goto "Settings" » click HKTE Smart School app. » click "Force Stop".

Update HKTE Smart School to the latest version on PlayStore

Clear HKTE Smart School App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HKTE Smart School app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HKTE Smart School.

Fix HKTE Smart School unable to contact server/ HKTE Smart School internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HKTE Smart School » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HKTE Smart School » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HKTE Smart School on android.

Solve HKTE Smart School black/white screens issue on Android:

Follow the HKTE Smart School android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hong Kong Telecommunications (HKT) Limited, developers of HKTE Smart School.

Verified email ✔✔

E-Mail: enquiry@hkteducation.com

Website: 🌍 Visit HKTE Smart School Website

Privacy Policy: http://www.hkt.com/privacy-statement/for_customers/index.page?locale=zh

Developer: Hong Kong Telecommunications (HKT) Ltd

About this app

If your child studies at a school that uses the HKT education Smart School App, you are eligible to access it to sign school eNotices, pay eNotices, check children attendance record, view school channel contents, check the eHomework list and view school activities by using an iOS or other smartphone. HKTESmartSchool is simple and easy to use.