Contact Duet Display Support

by CHlwous07$

I use a windows 10 laptop along with an iPad Air 2. I’ve had issues with duet display disconnecting frequently while watching videos or surfing the web while using this app, but I just assumed that was due to my slow laptop.

Fast forward to early Nov 2017, I got a new laptop with top of the line specs. It worked fine for a few days and then my laptop automatically installed the Creators update. After that, the app just got stuck in “Launching” for the longest time. I emailed tech support and they had me do all these silly things, and after all that they told me, “oh by the way, unfortunately our app is having some issues with the Creators update and so it won’t run right now. We are expecting a fix in a week.”

First off, shouldn’t that have been the first thing to ask me instead of having me waste my time collecting “analytics” for the app? And then, to make matters worse, it has been over 2 weeks since the rep told me the fix would roll out in a week. I looked up when the Creators update was first released, and it has been almost 2 months! Does this mean that their engineers have been working diligently for 2 months on this and they still don’t have a fix? Either they are really incompetent or they just don’t care about their Windows 10 customers. Until they become more responsive with their Windows 10 updates, I would stay away from this app, for those of you not using an apple computer.

by Anon565ut

This is a pretty useful app all things considered, being able to add on another monitor at a moments notice is pretty nice and it works great for programming. There’s minor bugs with scaling in windows but that’s more to do with windows than this app. The real issues are the subscriptions and performance. The subscription cost is not at all justified given the upfront price of the app. I made the mistake of assuming that a 15 dollar app would be good to go out of the box, but oh boy was I wrong. 15 dollars is already pretty steep but asking for 20 to 30 dollars on top of that just to fix latency with the pencil is exorbitant. The other problem is that performance is just bad. Forget running the iPad Pro at it’s native resolution and don’t even think about 120FPS. With pretty good hardware (i7 and a GTX 1050ti) there was significant lag just moving windows around the display. I’m well aware that a 1050ti is not the cream of the crop when it comes to GPUs, but it can easily push 4K in non GPU intensive workloads and should have no problem with the 11 inch pro display. These performance sacrifices would be fine if this was a 5 dollar app, but for what they’re asking I’m no longer will to settle and make sacrifices, if you’re going to charge for a premium service than I expect to receive a premium service.

by Dyln S

After paying for Pro subscription to utilize my ipad with Mudbox and Photoshop, two GPU intensive pieces of software that this app is perfect for, I found that it was an amazing addition to my toolkit. Finally I could link my ipad to my pc and draw directly in my apps. Then I tried to load a game on steam and it loaded to a fully black screen. I tried another, same problem. It took me a week to figure out it was Duet Display on Windows 10. So I realized I had to either choose my multihundred dollar steam collection or a 20 dollar app.

I emailed Duet to see if they could refund me and if they knew about the problem. Apparently they are aware that 1000 series Nvidia GPU’s have issues with Duet. You know, the newest most powerful GPU’s you might use for 3D modeling, photoshop and that kind of thing. They apparently aren’t in charge of the subscription for their own product. Meaning that they can take my 20 additional dollars on top of the app, but that they can’t refund me when their product literally breaks a major component of my PC.

I am livid, please wait on buying this if you have a PC with a 1000 series Nvidia GPU. Don’t get scammed. Also, Apple, figure out how to let companies refund users if their app subscription causes this kind of problem. This is ridiculous.