Contact IKAWA Pro Support
Company Name: IKAWA ltd.
About: IKAWA’s Sample Roaster is enabling consistent, repeatable roasting by using
digital precision. It improves quality, saves time and encourages collaboration
and learning through profile sharing.
IKAWA Pro Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of IKAWA ltd.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit IKAWA Pro Website
Privacy Policy: https://www.ikawacoffee.com/legal/
Developer: IKAWA Ltd
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3 Most reported problems 😔💔
Bluetooth connection is bad
by Ireviewr
May just be our unit not the app but this P100 roaster is unreliable. The Bluetooth disconnects about every 30sec making it impossible to log your roast. Unimpressed for $5k spend.
Good Start
by JJKoubany
We have a Pro100 and the app experience is not yet at the level of what the roaster offers.
Here is what our team would love to see:
- The ability to zoom in on the graph. At times and for no explainable reasons the graph is condenced all the way to the left.
- Remove the ability to scroll to the right of the graph where there are no data.
- The ability to add weight and coffee names while roasting. There is a lot of down time and only having the ability to do that when roast is done is adding a step in a place where there are already other steps to do (switching coffees etc..)
- Also the ability to take notes as the roast happens would be fantastic. I have to take them on paper and then port them into the roast log.
- When using CC and FC it would be nice to have live data on % of Drying, Millard (just like DTR) on the screen. Potentially even on the graph to!
- Add values on the fan speed, to know if we’re 100% or 50% would be also really helpful.
- Larger buttons on larger screens.
That’s all that comes in mind, which would greatly improve the experience!
Thank you!
Feedback
by J1010C
The option to enter dose and yield won’t save and it resets back to 50.0g only. That would be great to record more data
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