Contact Hotel Hideaway Support

I advise you to not spend any money in this game as there is a pretty good chance you can be ripped off. If you do chose to spend money, do so which caution because if you do get ripped off you are 100% out of luck because their “help center” is a one message generic response to every and all problems and you will never get your issue resolved or hear back from anyone. I’ve played this game on and off for a couple years, and I have had diamonds or coins not show up in my account after purchases, tailor of fortune counts randomly be reset to zero, stickers go missing so I’d have to re-earn them, been locked out of my account because of an update that eliminated guest accounts even though I signed into Game Center AND Facebook, etc. Just about anything that could go wrong I’ve experienced, which is why I literally just stopped playing for 2 years because I realize I was wasting my time and tired of getting ripped off. I recently redownload because of quarantine and I’m bored and have nothing better to do, so I thought after 2 years maybe they improved. WRONG. All the same “bugs & glitches” are still present, nothing has changed. I now think that this entire app is a scam and the developers are completely aware of these issues and have no intentions of fixing them . Conclusion: DON’T SPEND YOUR MONEY HERE. You’ve been warned.

honestly this game is fun but once you start you can’t stop playing. it is really addicting for me and it made me never leave my house or go anywhere, it also made me start being antisocial. overtime the game gets really boring because there isn’t anything new. i did meet a lot of good people though. i have some suggestions to improve the app. my first suggestion is that i think this game should be 15+ because there really isn’t anything inappropriate to the point where not even 15 year olds can see it. most people that I’ve met and that I’ve seen are below the age of 17 and doing just fine. my second suggestion is to add more things to the game that will make it less boring. i think you guys should bring back the mini games, make trading possible, and i want to be able to trade in coins for diamonds. my third suggestion is that you guys should add more rooms or more things to the rooms. i know the creators of this game work extremely hard to try and make things happen and i know they’ve worked hard making the rooms and designing and im thankful for that and how much time and effort you guys put into creating everything but it does get old and boring over time so i think you guys should add another room or more things in the rooms. my last suggestion is that you guys should add a manual on how to do different gestures.

So.. The concept of the game is great! However it’s lacking many things to make it actually fun. I mean yes, you can talk freely to people about whatever you want. But earning coins and gems is another story. You can only spin the wheel and open boxes for them. I thought you could write up some mini-games like questionnaire, Fashion Show, and maybe something like playing against other people. Perhaps in Connect-4 or Chess. Something like that to win more coins. And everyday, you earn 10 diamonds. (Or something like that..) Oh.. and! I’d like to decorate my hotel room. Maybe you can implement a furniture shop. And implement more lands. Like an inside pool, gym, (ik you have something like a gym, but I was thinking of a bigger one with workout equipment. You could very well update the previous areas to save less time) parking lot, hotel garden, sauna, laundry place, and a wedding/reception area. You know, like real hotels! This game just slightly gets boring since you can only play two games, and talk to people. And I guess decorate you character. But I believe you should lower the diamond prices to make them affordable. Anyways with that said, I noticed a review explaining that they should remove twerking since a child may see it. Now what’s that 18+ warning for? Grow up. People can do and say what they want on here. And they didn’t even say it was a kids game!