Contact Felt Support

by Mikni2wri

I thought this was a great idea, and ordered a subscription. I sent cards only one time. Although I had the correct mailing addresses, two of three cards came to me from the post office return to sender. I was able to see the poor quality of the card and envelope. I was very embarrassed that I had sent those to customers, thinking that they were going to be awesome. It was very hard to determine where to cancel this app because it wasn’t with Apple store as other apps subscriptions are. After emailing them, I started searching in the app and put a hold on my credit card. What a waste of money!

Response to the developer: The paper used to print the card was a lower bond than expected (not like a Hallmark card paper thickness nor quality). Further the paper seemed like a recycled paper, no finish or sheen making the card look very inexpensive. The ink printed on the paper was very faint. To be honest, I could have printed better quality on my HP Laserjet Printer.

**The envelope that was returned was not sealed. It had the correct address but still was returned to sender. And that was good thing, otherwise I would not have known the quality of what I was sending. I would have based my review only on my experience selecting the cards and the ease of sending a card to someone. But that isn’t the end goal is it?

by GCMetz

First of all, felt is a great products in a very unique and thoughtful gift. I have been using it for years. I work as a senior technical consultant and I am always traveling so this gives me a way to send my pictures back home. What I subscribed to Felt plus several months ago and this is why I have left a 1 star rating. I’ve been through every screen in the app, even going to the subscription page and it sends me through a loop back to the home screen each time I try to cancel my subscription. I have uninstalled and reinstalled the application and have read everything within their help section. I’m doing exactly as I should but there’s actually no way to unsubscribe from we felt plus subscription unless you email the helpdesk directly. I have not had time to do this for several months or I just forget about it and then I get hit with another subscription fee even though I haven’t use it for 3 to 4 months. Unfortunately, this is left a bad taste in my mouth so I’m probably not use them again. I know the developer might write a response of us saying that I’m doing something wrong. But I’ll tell you right now, I am not. It’s a glitch that needs to be fixed or maybe it is working exactly as designed.

by Kbclady

I wanted so badly to love this app! We moved out of the country but I love snail mail and I was completely sold on this! The designs and cards are adorable! I am incredibly tech savvy and have had nothing but frustration. Each time I try to make a card, I end up spending an hour dealing with glitches and trying to figure out how to get around the glitches, including re-creating multiple times. I was so sold on the concept, that I purchased the year subscription. I contacted customer service to only get an automated response to shake the phone to report bugs. I just had to do that 3 times while making a card and taking 45 mins to deal with glitches. And after I “sent” the card- I went to preview it again and it had deleted a portion I had created....so I’m not even sure what ended up printing. When I shake the phone to make reports, I get zero response other than submission. I’m curious why to even bother? It truly makes me feel like the developers haven’t used their own app. This is not user error. I will be emailing and am super hopeful to get a refund. I hope all people read this before purchasing, and at the very least, give it a trial period or only pay for a month before committing to annual.